Front Office Supervisor - Career Growth & Global Perks

Delta Hotels by Marriott Bristol City Centre; West of England; Sur place; GBP 22 000 - 32 000; Plein temps

Avantages offerts par ce poste

Training programs and career growth

Global hotel discount across Marriott

Complimentary hotel gym membership

Staff recognition programme

Life assurance

Meal on duty

Free parking

Incentive payment opportunities

Discounts and more

Résumé du poste

Delta Hotels by Marriott Bristol City Centre invites applications for a Front Office Supervisor to oversee daily front office operations and maintain exceptional guest service in a bustling hotel setting. You will supervise check-ins/outs, engage with guests for a personalised experience, and coordinate with housekeeping to manage arrivals and special requests.

The role requires proactive, guest-focused leadership with strong organizational skills to prioritise workloads in a fast-paced

Qualifications

• Dedicated and professional Front Office Supervisor with previous experience in a front office supervisory role within a hospitality environment.
• Proactive, guest-focused and have a passion for delivering outstanding guest service.
• Ability to anticipate guest needs and respond with initiative and professionalism.
• Highly organised with the ability to prioritise workloads in a fast-paced customer-facing environment.

Responsabilités

• Overseeing front office activities, ensuring consistent service standards and efficient operations.
• Managing guest check-ins and check-outs with accuracy, efficiency and a warm welcome.
• Proactively engaging with guests to enhance their experience and deliver a high-quality, personalised service.
• Liaising with Housekeeping on arrivals, extended stays and special requests to prepare rooms accordingly.
• Handling guest inquiries, feedback and complaints professionally and resolving issues to guest satisfaction.
• Maintaining accurate records of guest interactions, transactions and team performance.
• Collaborating with other departments to fulfil guest requests and ensure smooth hotel operations.

Connaissances

Front office supervision

Guest service orientation

Team coordination

Attention to detail

Description du poste

Delta Hotels by Marriott Bristol City Centre invites applications for a Front Office Supervisor to oversee daily front office operations and maintain exceptional guest service in a bustling hotel setting. You will supervise check-ins/outs, engage with guests for a personalised experience, and coordinate with housekeeping to manage arrivals and special requests.

The role requires proactive, guest-focused leadership with strong organizational skills to prioritise workloads in a fast-paced