Front Office Supervisor

The Celtic Collection; Newport; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free parking

Discounts for you and family

Career development opportunities

In-house training pathway

Job summary

The Celtic Collection in Newport, United Kingdom, is seeking an energetic Front of House leader to uphold department standards across shifts. You will oversee guest service from arrival through departure, and ensure training aligns with resort standards and current business needs.

You will manage and motivate a team, handle day-to-day operational challenges, and contribute to a five-star guest experience. Opera knowledge is beneficial but not essential, and a hands-on approach is encouraged.

Qualifications

• Experience in Rooms Division essential.
• Hands-on leadership in a high-volume environment.
• Ability to train staff to resort standards.

Responsibilities

• Support and implement department standards across the Front of House team.
• Deliver exceptional guest service from arrival to departure.
• Provide in-house training pathways aligned to business needs.
• Lead, organise and inspire the Front of House team to manage day-to-day issues.

Skills

People management

Guest service

Organisational skills

Communication

Problem solving

Tools

Opera

Job description

You will be responsible for supporting and implementing department standards and ensuring that they are practiced by the Front of House team throughout your shift. You will focus on providing the ultimate guest service experience for all guests, from the point of arrival through to the time of departure. You will ensure training is conducted to Resort standard and reflects business needs.

WHATS IN IT FOR YOU As an employee of The Celtic Collection, you can enjoy a range of incredible perks, from free parking whilst on duty, and lifestyle and retail discounts for you and your family to name just a few. Our career development opportunities are as unique as you are. We pride ourselves on being part of your journey every step of the way, starting on your first day where you can start your personalised in-house training pathway. We are sure you won't be disappointed!

We are looking for a strong character who has a hands-on approach and can deal with the pressures of day-to-day operational issues. Evidence of excellent people management skills is essential, as is the ability to organise, inspire and lead a team. Knowledge of 'Opera' would be beneficial but not essential. You will need a passion for this sector of the industry and the ability to deliver outstanding service in an environment where guests have high expectations. Experience in the Rooms Division sector of the hospitality industry is essential, with a preference for those candidates who have worked in a quality driven, high volume environment.

The Celtic Collection is a prestigious portfolio of unique hotels and event venues at the gateway to South Wales developed from the success of the Celtic Manor Resort, a flagship business and leisure destination that has been voted the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.

Host venue of the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort is one of Europe's finest destinations for luxury escapes, family breaks, special occasions, golfing getaways and business events. The resort offers three championship golf courses, luxury spas, exceptional conference facilities and team-building and family activities including archery, adventure golf, laser clays and treetop ropes courses.

As well as the five-star Resort Hotel, the Collection also includes the historic Manor House, the stylish Coldra Court Hotel, 10 luxury self-catering Hunter Lodges, and the essential convenience of Tŷ Hotel Magor. The 170-bedroom Parkgate Hotel was opened in the city centre of Cardiff in Autumn 2021 in partnership with the Welsh Rugby Union, and a second Tŷ Hotel opened its doors at Milford Waterfront in the Spring of 2022 in partnership with the Port of Milford Haven.

In September 2019, The Celtic Collection launched the new International Convention Centre Wales (ICC Wales) in a joint venture partnership with Welsh Government.