Front Office Supervisor

Celtic Manor Resort; Newport; On-site; GBP 14,752 - 21,010; Full time

Benefits offered by this job

Free parking

Discounts on lifestyle/travel/retail

Career development opportunities

Training pathways

Supportive team

Job summary

The Celtic Collection invites applications for a Front Office Supervisor role at Tŷ Hotel Magor. Lead the Front of House team, ensuring exceptional guest experiences from arrival to departure.

We are seeking a confident leader who thrives under pressure, with strong Rooms Division operations experience. Opera PMS knowledge is a bonus; training will be provided. Enjoy free parking and staff discounts in a supportive team environment.

Qualifications

• Experience leading a Front Office or Rooms Division team.
• Strong guest service focus and ability to stay composed under pressure.
• Ability to train and motivate colleagues to deliver high service standards.

Responsibilities

• Lead the Front of House team during your shift.
• Deliver outstanding guest service from arrival to departure.
• Ensure front office standards are followed and upheld.

Skills

People leadership

Operations experience

Guest service

Coaching and mentoring

Opera PMS

Tools

Opera PMS

Job description

JOBTITLE: Front Office Supervisor – Tŷ Hotel Magor
DEPARTMENT: Front Office
RATE OF PAY: £12.98 per hour
CONTRACT TYPE: Full Time

Ready to Lead the Welcome at Tŷ Hotel Magor?

If you live and breathe great hospitality and love being at the heart of the action, we want you! Tŷ Hotel Magor is looking for an energetic, hands‑on Front Office Supervisor to help shape unforgettable guest experiences from check‑in to check‑out.

What We’re Looking For

• A confident leader with a natural people‑first approach
• Calm, organised, and able to thrive under pressure
• Someone with strong operational experience in the Rooms Division
• Passionate about delivering amazing service in a fast‑paced environment
• A team motivator who loves coaching and inspiring others
• Experience with Opera PMS is a bonus, but not essential – we’ll happily train you!

What You’ll Be Doing

• Lead the Front of House team during your shift
• Deliver outstanding guest service from arrival to departure
• Ensure all front office standards are followed and upheld
• Support ongoing training to keep the team confident and skilledCreate a warm, welcoming environment where guests feel right at home

Why You’ll Love Working With Us

• Free on‑site parking
• Lifestyle, travel and retail discounts for you and your family
• Exceptional career development opportunities
• Access to industry‑leading training pathways
• Being part of a supportive, friendly team who want you to succeed

Recruitment Information

We reserve the right to close this vacancy yearly if we receive a high volume of suitable applications. Therefore, we encourage you to submit your application as soon as possible.

In accordance with UK immigration legislation, all applicants must have the legal right to live and work in the United Kingdom. Successful candidates will be required to provide original documentation to verify their eligibility to work in the UK prior to employment, in line with Home Office guidance.

The Celtic Collection is committed to being an equal opportunities employer. We welcome applications from all individuals regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation. We strive to ensure a fair and inclusive recruitment process for all candidates.