Front of House Supervisor

The Celtic Collection; Caerleon; On-site; GBP 17,000 - 19,000; Full time

Benefits offered by this job

Career development opportunities

Staff discounts across the collection

Discounted hotel stays

Leisure membership discounts

Free GP virtual appointment service

24/7 wellbeing helpline

NEST pension scheme

Social Club

Staff recognition awards

Job summary

The Celtic Collection in Newport, Wales is seeking a Front of House Supervisor to lead our Front Office team and deliver exceptional guest experiences at a prestigious 5-star resort. You will support Reception and Concierge operations, ensuring a warm Welsh welcome and smooth service from arrival to departure.

Ideal candidates bring Front Office or Rooms Division experience, strong leadership, and a passion for guest loyalty within a luxury hospitality environment.

Qualifications

• Experience in hotel Front Office, Reception, Concierge or Rooms Division environment.
• Ability to lead from the front, inspiring colleagues to deliver exceptional service.
• Passion for creating memorable guest experiences and building guest loyalty.
• Confidence in managing daily operational challenges with a calm, solution-focused approach.

Responsibilities

• Lead and support the Reception and Concierge teams through your shift.
• Ensure every guest receives a smooth, professional and welcoming experience from check-in to check-out.
• Act as a point of contact for guests, handling enquiries and resolving issues with confidence and care.
• Support the training, coaching and development of team members.
• Monitor departmental standards and drive service excellence across Front Office touchpoints.
• Work closely with other hotel departments to ensure a seamless guest experience.
• Help create a positive, engaged and high-performing team culture.

Skills

Front Office experience

Team leadership

Guest service excellence

Communication skills

Operational planning

Job description

Job Title – Frontof House Supervisor

Department – Front Office

Contract Type – Permanent

Rate of Pay – £13.28 per hour plus amazing benefits

Hours – Full Time

Location – Newport, NP18 1HQ

ID – Req6741

Overview

Are you apassionate hospitality professional who loves creating exceptional firstimpressions and leading a team to success? We are lookingfor an engaging and motivated Front of House Supervisor to help lead our FrontOffice operation at our prestigious 5-star resort. You'll be at the heart of the guestjourney, supporting our Reception and Concierge teams to deliver seamless,memorable experiences from arrival through to departure. As a FrontOffice Supervisor, you'll play a key role in ensuring every guest receives awarm Welsh welcome while supporting the day-to-day operation of one of theregion's leading luxury hospitality destinations. Join the"Greatest Story in Hospitality" and become one of our HospitalityHeroes as part of The Celtic Collection's award-winning team.

Our IdealHero Will Have

• Previous experience within a hotel Front Office,Reception, Concierge or Rooms Division environment
• The ability to lead from the front, inspiring andmotivating colleagues to deliver exceptional service
• A passion for creating memorable guest experiencesand building guest loyalty
• Confidence in managing daily operational challengeswith a calm, positive and solution-focused approach
• Strong organisational skills and the ability toprioritise effectively in a fast-paced environment
• Experience supporting or supervising teams,ensuring high standards are consistently maintained
• Excellent communication skills and a genuinepassion for luxury hospitality

ImplementingOur "Yes, We Can" Philosophy, You Will

• Lead and support the Reception and Concierge teamsthroughout your shift
• Ensure every guest receives a smooth, professionaland welcoming experience from check-in to check-out
• Act as a point of contact for guests, handlingenquiries and resolving issues with confidence and care
• Support the training, coaching and development ofteam members
• Monitor departmental standards and drive serviceexcellence across all Front Office touchpoints
• Work closely with other hotel departments to ensurea seamless guest experience
• Help create a positive, engaged and high-performingteam culture

Why Join TheCeltic Collection?

This is morethan just a job. It's an opportunity to develop your hospitality career withinone of the UK's most recognised luxury hospitality collections.

• Access to career development and trainingopportunities from day one
• Discounts on food and beverage across theCollection
• Discounted hotel stays
• Discounted leisure membership
• Free GP virtual appointment service
• 24/7 wellbeing helpline
• NEST pension scheme
• Social Club
• Staff appreciation events
• Monthly and annual recognition awards

Grow With Us

I am equipped, trained and supported to do thebest job I can

I am proud to be part of The CelticCollection and would recommend it to others

I work in an inclusive, friendly, positive andconstructive environment

I am encouraged to learn, grow and develop and try new things

I am thanked and recognised for the work Ido, and my views and ideas are valued

I am clear about our ambition and understandhow I can contribute to it every day

RecruitmentInformation

In the event wereceive a high number of applications, we reserve the right to close thiscampaign early. All applicants must have the right to live and work in the UK.Documented evidence of eligibility will be required as part of the recruitmentprocess in line with current UK Visas and Immigration regulations.

The CelticCollection is an equal opportunities employer and welcomes applications fromall individuals regardless of age, background or experience.