Casual Front Office Team Member

Lighthouse Hotel Management; Luton; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Staff discounts

Pension scheme

Holiday entitlement

Job summary

Lighthouse Hotel Management is seeking a Casual Front Office Team Member for the Courtyard by Marriott Luton Airport. This part-time, contract role supports front desk operations at a busy airport hotel, handling guest check-in/out and reservations with professionalism.

Responsibilities include managing bookings, assisting guests, and coordinating with housekeeping, while working flexible hours including evenings and weekends. The position offers staff discounts and development opportunities.

Qualifications

• Previous experience in front office or customer service preferred.
• Excellent communication and interpersonal skills.
• Able to work evenings, weekends and public holidays.
• Proficient with reservation systems; hotel PMS knowledge is a plus.
• Demonstrates attention to detail and organisational abilities.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Handle reservations, cancellations and room allocations.
• Assist with billing and payments securely.
• Coordinate with housekeeping to prepare rooms.
• Respond to guest inquiries via in-person, phone or email.

Skills

Customer service

Communication

Organisational skills

Hospitality experience

Tools

Hotel PMS

Job description

Casual Front Office Team Member - Courtyard by Marriott Luton Airport

Casual Front Office Team Member

Location: Courtyard by Marriott - Luton Airport

Position: Part-time, Contract

About Lighthouse Hotel Management

At Lighthouse Hotel Management, we pride ourselves on delivering exceptional guest experiences across our portfolio of properties. We are currently seeking a friendly and dedicated Casual Front Office Team Member to join our team at the Courtyard by Marriott, Luton Airport. This role is pivotal to our continued success, and we offer a competitive package that recognises the skills and responsibilities required.

Role Overview

As a Casual Front Office Team Member, you will be the first point of contact for our guests, providing warm welcomes and excellent customer service. Your role will be instrumental in ensuring smooth front desk operations, assisting guests with check-in and check-out, and supporting the overall guest experience at our busy airport hotel.

Key Responsibilities

Greet and welcome guests with a friendly and professional attitude.

Handle guest check-in and check-out procedures efficiently and accurately.

Manage reservations, cancellations, and room allocations using the hotel’s booking system.

Respond promptly to guest enquiries, requests, and feedback both in person and via phone or email.

Assist with billing and payment processing ensuring accuracy and confidentiality.

Coordinate with housekeeping and maintenance teams to ensure rooms are guest-ready.

Maintain a tidy and organised front desk area at all times.

Adhere to all health and safety and security policies and procedures.

Support other team members and undertake additional duties as required.

Qualifications & Skills

Previous experience in front office or customer service, preferably within the catering & hospitality sector.

Excellent communication and interpersonal skills with a friendly and approachable manner.

Strong organisational abilities and attention to detail.

Ability to work flexibly, including evenings, weekends, and public holidays as required.

Proficient with computer systems and reservation software; experience with hotel PMS is an advantage.

Ability to remain calm and professional under pressure.

A passion for delivering outstanding guest service and creating memorable experiences.

Competitive hourly rate of £12.71.

Flexible working hours to suit your lifestyle.

Opportunity to work within a vibrant, international hotel environment at Luton Airport.

Access to staff discounts and hospitality industry perks.

Supportive team culture with ongoing training and development opportunities.

Contributory pension scheme and holiday entitlement in line with contract hours.

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.

Join Lighthouse Hotel Management and be part of a team that values dedication, professionalism, and a passion for hospitality. We look forward to welcoming you onboard!