Casual Night Front of House Team Member

Lighthouse Hotel Management; Luton; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Competitive salary

Career growth

GP access 24/7

Training and development

Friends & family discounts

Uniform provided

Meals on duty

Death in service

Job summary

The Courtyard by Marriott - Luton Airport is seeking a reliable Night team member for Front of House to ensure smooth reception operations and create memorable guest experiences. You will greet guests, manage check-ins and check-outs, and coordinate with the day shift to maintain a seamless guest journey.

Friendly communication, strong multitasking, and proficiency with hotel systems are essential. Prior reception experience is helpful, but on-the-job training is provided in a casual, 24/7

Qualifications

• Previous reception experience desirable but not essential, on-the-job training provided.
• Excellent English communication, verbal and written.
• Passion for delivering exceptional guest service and a friendly demeanor.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Proficiency with hotel management systems.

Responsibilities

• Front Desk Excellence: provide warm welcomes and outstanding service to guests.
• Guest Engagement: anticipate needs and help guests have a memorable stay.
• Problem Solving: handle requests and complaints with grace and efficiency.
• Collaboration: handover to daytime reception for seamless guest experiences.

Skills

Guest service

Communication skills

Multitasking

English proficiency

PMS knowledge

Tools

PMS software

Job description

We have a fantastic new vacancy for a casual Night team member for our Front of House in The Courtyard by Marriott - Luton Airport

Job Description:

As the Night team memberyou will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk throughout the night.

Responsibilities:

• Front Desk Excellence: You will be part of a team of enthusiastic individuals who take pride in providing outstanding customer service to our guests as soon as they step through our doors.Your charm and exceptional communication skills will ensure every guest receives a warm welcome, making them feel like royalty from the moment they step through our doors.
• Guest Engagement: As a face of our hotel, you will greet each guest with a smile, anticipating their needs, and go above and beyond to exceed their expectations and making their stay memorable.
• Problem Solving:With a keen eye for detail and exceptional problem-solving skills, you'll handle guest requests, complaints, and challenging situations with grace and efficiency. Your resourcefulness will turn obstacles into opportunities to showcase our commitment to guest satisfaction.
• Collaboration:You'll collaborate closely with various departments, namely the day time reception team. Providing a full update and handover to the day time team, you will allow for seamless guest experiences. Your excellent teamwork skills will foster a harmonious work environment, where everyone works together to create an exceptional stay for our guests.

Requirements:

• Previous experience in a similar role would be desirable, but not essential as full on the job training will be provided.
• Excellent communication skills in English, both verbal and written. Additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as our hotel operates 24/7.

Perks and Benefits:

• Competitive salary and opportunities for career growth within Lighthouse Hotel managementfamily.
• Enhanced benefits for all employees – including 24/7 access to an online GP
• Extensive training and development programs to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programs to celebrate your achievements.
• Uniform and Meals provided on duty
• Death in Service benefit for contracted employees
• And many more great benefits!

The Lighthouse Hotel Management is an equal opportunity employer and encourages applications from candidates of all backgrounds.