Front Office Shift Leader

The Landmark London; London; On-site; GBP 30,000; Full time

Job summary

The Landmark London seeks a passionate Front Office Supervisor to join our Front Office Department. This permanent position involves delivering memorable moments and five-star service to guests while enjoying competitive benefits like paid overtime, ample holidays, and growth opportunities.

Benefits

Paid overtime

28 paid holidays, increasing with service

Free meals during shifts

Company pension contributions

50% discount across restaurants

Discounts on hotel stays and spa services

Season ticket loan

Recommend a Friend incentive

Access to online GP and mental health support

Bike to work scheme

Uniforms provided and laundered free of charge

Opportunities for apprenticeships

Social events including gala dinners

Qualifications

• Passion for delivering exceptional guest service.
• Commitment to team-oriented values.
• Desire to grow through development opportunities.

Responsibilities

• Deliver memorable moments and five-star service to guests and team.
• Supervise Front Office operations and team.

Skills

Positive energy

Team-oriented attitude

Job description

The Landmark London is looking for a Front Office Supervisor to join our team.

Located opposite Marylebone train and tube station, and within walking distance of Baker Street and Edgware Road stations, we offer a vibrant work environment.

We value positive energy and a team-oriented attitude, supporting your growth through tailored development plans, apprenticeships, and management programs.

Key benefits include:

• Salary of £29,500 (including service charge) plus paid overtime
• 28 paid holidays, increasing with service
• Free meals during shifts
• Company pension contributions
• 50% discount across our restaurants
• Discounts on hotel stays and spa services
• Season ticket loan
• Recommend a Friend incentive
• Access to online GP, mental health support, and virtual wellbeing programs
• Bike to work scheme
• Uniforms provided and laundered free of charge
• Opportunities for apprenticeships and educational sponsorships
• Participation in taskforces focusing on business, community, and environmental initiatives
• Employee Assistance Program and recognition schemes
• Social events including gala dinners

We are seeking a passionate Front Office Supervisor to join our Front Office Department on a permanent basis, committed to delivering memorable moments and five-star service to our guests and team.