Front Office Supervisor

Marriott London Heathrow; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel is seeking a passionate Guest Experience Supervisor to enhance guest satisfaction at the London Heathrow Marriott. This role focuses on supervising front desk operations and ensuring compliance with brand standards while fostering a dedicated team environment.

Qualifications

• Previous experience in a front office or guest services role (supervisory experience preferred).
• Flexible to work varying shifts including weekends and bank holidays.

Responsibilities

• Supervise daily front desk operations including check-ins, check-outs, and guest queries.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with departments to meet guest needs.

Skills

Communication

Leadership

Problem-solving

Tools

Opera

Marriott Bonvoy

Job description

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London Heathrow Marriott Hotel, Bath Road, Hayes, UB3 5AN

Full-time | Shift work including weekends and holidays

About the Role:

We’re looking for a passionate and service-driven Guest Experience Supervisor to join our Front Office team at the London Heathrow Marriott. In this role, you’ll lead by example, ensuring every guest receives a warm welcome and a seamless stay. If you thrive in a fast-paced environment and love creating memorable guest experiences, we’d love to hear from you.

What You’ll Do:

• Supervise daily front desk operations including check-ins, check-outs, and guest queries.
• Support and coach the front office team to deliver exceptional service.
• Handle guest feedback and resolve issues with professionalism and care.
• Collaborate with departments like Housekeeping, F&B, and Maintenance to meet guest needs.
• Ensure compliance with Marriott brand standards and health & safety procedures.
• Use systems like Opera and Marriott Bonvoy to manage bookings and guest profiles.

What We’re Looking For:

• Previous experience in a front office or guest services role (supervisory experience preferred).
• Excellent communication and leadership skills.
• A proactive, guest-first attitude with strong problem-solving abilities.
• Familiarity with hotel systems (Opera or similar) is a plus.
• Flexibility to work a variety of shifts, including weekends and bank holidays.