Front office Team Leader

Hyatt Corporation; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Front Office Team Leader in their London location. The role involves overseeing daily operations, ensuring high levels of customer service, and conducting team development. You will enjoy benefits like complimentary hotel stays and continuous learning opportunities, making it an exciting opportunity to grow your career in hospitality.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted stays for family and friends

Free meals on duty

Life Assurance

50% discount on food and beverages

Business attire laundered

Headspace membership

Continuous learning opportunities

Qualifications

• Experience in hospitality or customer service roles is preferable.

Responsibilities

• Support Front Office Manager with overseeing front office operations.
• Ensure prompt and courteous service for all guests.
• Oversee daily operations including check-in/out and reservations.

Skills

Team Engagement

Customer Service

Communication

Job description

"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. "

Just some of the benefits you will enjoy as a Front Office Team Leader

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• Life Assurance
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Front Office Team Leader

• Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development.
• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
• Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for Front Office Team Leader and start your journey with Hyatt Hotels!

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