Front Office Supervisor

Accor Hotels; London; On-site; GBP 2,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a Front Office Supervisor for its ibis Schiphol Amsterdam Airport hotel. In this role, you'll coordinate activities at the reception, manage staff shifts, and ensure exceptional service for a diverse group of international guests. You will play a pivotal role in fostering a team-oriented environment while enhancing operational efficiency. Join a dynamic team and enjoy numerous perks including discounts at Accor hotels, growth opportunities, and meal provisions.

Benefits

Discounts on overnight stays and food at Accor hotels

Travel allowance after 5 km

Free parking for car users

Free lunch or dinner provided

Good pension scheme

Employee Experience program

Qualifications

• Service-oriented and hospitable.
• Ability to connect with international guests.
• Experience in coaching and developing team members.

Responsibilities

• Coordinate reception activities and manage employee shifts.
• Coach and develop team members.
• Optimize department efficiency and upsell services.

Skills

Hospitality

Coaching

Customer Service

Job description

Company Description

We are ibis Schiphol Amsterdam Airport, a bustling three-star hotel with 644 rooms, four unique F&B outlets, and a top team of 78 colleagues who warmly welcome our guests every day.We are looking for a Front OfficeSupervisor who can set a diverse team in motion and inspire them. Do you have the skills, humour and manager ability to make the guest and your colleagues feel at home? Then you are the supervisor we are looking for!

Job Description

This is what you will do!

As our new Front Office Supervisor, you are responsible for the operational course of events in the department. You work closely with your colleagues and manager. You search for the best efficiency and challenge yourself and others. In addition, you know how to use every commercial opportunity and will actively make proposals to improve results and increase turnover. You ensure that the quality and service level within the hotel is maintained and optimized. Also:

• You coordinate and arrange the reception activities;

• Manage employees in exchange shifts;

• You can plan efficiently;

• Coach, guide, and develop the team;

• Optimize the department and upsell.

Qualifications

Is it you we are looking for?

• You can work 5 days per week;

• You are hospitable and a service-oriented colleague;

• You can make a genuine connection with the international guests and give them a proper “Feel Welcome” feeling.

• Coaching is one of the goals of this department. By asking the right questions and listening carefully to the employees, you know what they need and dare to take it a step further.

• You can work the following shifts: 07:00-15:00, 15:00-23:00 and 23:00 – 07:00.

Additional Information

What’s in it for you?

• Starting salary €2.766,04 (scale 6);

• Ibis is part of the Accor family which means a discount on overnight stays, food and drinks at colleague hotels worldwide;

• Travel allowance from 5 km one way, and if you come to the hotel by car, we can arrange a free parking spot;

• The opportunity to grow and develop yourself within your role, the hotel and even the Accor group;

• Of course, we will also provide a free lunch or dinner, a good pension scheme and the opportunity to experience our hotel as a guest with our ibis Employee Experience program!

Are we a match?
Great! Apply now and send us your application via email: [e-mail].
Do you still have some questions? No problem!Our HR manager, Romy Moll is more than happy to tell you everything you need to know about the hotel or the role.