Front Office Shiftleader (m/f/d)

Accor Hotels; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Accor Hotels is seeking a Front Office Shiftleader to join their dynamic team at the 25hours Hotel Bikini Berlin. Enjoy a 4-day workweek and flexible time while ensuring guest satisfaction. You'll be part of a vibrant culture, where your personality makes a difference in guest experiences.

Benefits

4-day workweek

10 free nights as an employee

Generous discounts on bars and restaurants worldwide

Staff parties and fun events

Qualifications

• Completed training in the hotel business and gained professional experience.
• Ability to inspire guests and fellow staff.
• Character and enthusiasm are key traits.

Responsibilities

• Ensure guests are contented and enthusiastic.
• Manage guest check-ins smoothly.
• Oversee administrative processes at the reception.

Skills

English fluency

Guest engagement

Team inspiration

Education

Hotel business training

Job description

Company Description

We are a young, dynamic and open team and love our friendly, informal culture. Work colleagues become friends here. We value great teamwork, professionalism and mutual respect.

At the 25hours Hotel Bikini Berlin, you can expect a workplace that is as colorful and diverse as the city itself. Our location in the vibrant urban jungle not only offers a breathtaking view of the zoo, but also perfect connections to the city. Become part of our unique Monkey Business full of creativity, team spirit and a relaxed working atmosphere in which you can fully contribute your personality!

COME AS YOU ARE & SHOW HOW YOU CARE ...
... in a 4-day-workweek.

Enjoy 3 days off every week and the opportunity to organize your free time more flexible!

From check-in to “See you again”: our strong team at the 25hours Hotel Bikini Berlin reception ensures guests are happy from their first moment there till their last. We’re looking forward to welcoming you to the Front Office as Front Office Shiftleader (m/f/d).

Job Description

How does your working day look like …

• At the reception, you’ll make sure that guests aren’t just contented, but enthusiastic
• You’ll always keep your cool – even when all the guests turn up to check in at the same time
• You’ll make sure things run smoothly when guests arrive at the hotel reception, and that the admin processes for the team run perfectly

Qualifications

Your personality counts more than your CV …

• You’ve completed a course of training in the hotel business, gained some professional experience and can speak English fluently
• You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve
• You’re a doer – and even if you do it wrong sometimes, you openly admit it
• You’re not just bringing your abilities, but also your character

Additional Information

Whats in it for you...

• Only work 4 days a week as full-time team member without payment or holiday reduction
• Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee
• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurant as well as booking hotel rooms all over the world
• Benefit from great offers from our numerous cooperation partners
• Be part of our hilarious staff parties and much more ...