Reservations Manager: Lead Team, Elevate Guest Experience

Dalata Hotel Group; Greater London; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

50% Off F&B in all properties

€60/£60 employee rate on rooms for all

30% off Friends & Family SAYE

Pension access

Development opportunities through Dal–

Job summary

Dalata Hotel Group in London seeks an experienced Reservations Manager to lead the reservations office, driveguest experiences and optimise occupancy and yield. You will partner with the Revenue Manager and DOS to ensure efficient operation and strong guest service standards.

We value great communicators, team leaders who can motivate staff, and professionals who can prioritise and delegate. This role offers opportunities to grow within a growing hospitality group and a supportive working

Qualifications

• Experience as Reservation Manager or Supervisor in a busy hotel.
• Excellent communication and customer service skills.
• Proven ability to lead a team and motivate staff.

Responsibilities

• Manage the day-to-day operations in the reservations office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the revenue manager and DOS to ensure the efficient running of the department.
• To ensure our guest's requests are honoured.

Skills

Reservation management

Staff leadership

Communication skills

Delegation

Independent work

Job description

Dalata Hotel Group in London seeks an experienced Reservations Manager to lead the reservations office, driveguest experiences and optimise occupancy and yield. You will partner with the Revenue Manager and DOS to ensure efficient operation and strong guest service standards.

We value great communicators, team leaders who can motivate staff, and professionals who can prioritise and delegate. This role offers opportunities to grow within a growing hospitality group and a supportive working