Front Office Manager

Valor Hospitality; Birmingham; Presencial; GBP 28.000 - 42.000; Jornada completa

Descripción de la vacante

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to lead the front desk team and drive guest satisfaction. You will set standards, manage daily operations, and respond to a wide range of guest needs with innovative and proactive leadership.

The role requires adaptability to a 7-days-a-week operation with varied shift patterns, and opportunities to participate in brand and national apprenticeship programs.

Responsabilidades

• Lead the front office team to deliver exceptional guest service.
• Monitor guest satisfaction and set departmental targets/objectives.
• Manage shifts and hours, ensuring flexibility to cover busy periods.
• Support career training through apprenticeships and brand training.

Descripción del empleo

AC Hotel by Marriott Birmingham

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front OfficeManager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.