Front Office Lead — Flexible Shifts, Career Growth

Valor Hospitality; Birmingham; On-site; GBP 28,000 - 42,000; Full time

Job summary

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to lead the front desk team and drive guest satisfaction. You will set standards, manage daily operations, and respond to a wide range of guest needs with innovative and proactive leadership.

The role requires adaptability to a 7-days-a-week operation with varied shift patterns, and opportunities to participate in brand and national apprenticeship programs.

Responsibilities

• Lead the front office team to deliver exceptional guest service.
• Monitor guest satisfaction and set departmental targets/objectives.
• Manage shifts and hours, ensuring flexibility to cover busy periods.
• Support career training through apprenticeships and brand training.

Job description

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to lead the front desk team and drive guest satisfaction. You will set standards, manage daily operations, and respond to a wide range of guest needs with innovative and proactive leadership.

The role requires adaptability to a 7-days-a-week operation with varied shift patterns, and opportunities to participate in brand and national apprenticeship programs.