Front Office Manager

Valor Hospitality Careers - UK; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Career training

Employee discounts

Job summary

AC Hotel by Marriott Birmingham is seeking a Front Office Manager to drive standards and deliver an exceptional guest experience. You will lead the front office team, setting targets and building a high-performing division with a clear vision and commercial focus.

The role requires flexibility to work a range of shifts, including evenings and weekends; interview discussions will cover contracted hours and shift patterns.

Qualifications

• Proven track record of driving standards and delivering an exceptional guest experience.
• Ability to lead a front office team and build a high performing division.
• Flexible to work evenings and weekends with varied shift patterns.

Responsibilities

• Lead the front office team and drive guest satisfaction by maintaining high standards.
• Monitor guest feedback and set departmental targets/objectives.
• Coordinate flexible shift patterns to meet business needs and drive operational efficiency.

Skills

Guest experience focus

Team leadership

Operational management

Job description

AC Hotel by Marriott Birmingham

We are looking for a Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience.

The successful candidate will lead with purpose and vision using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Front Office Manager will be responsible for the front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at [e-mail].

Please note that employment is subject to proof of eligibility to work in the UK.