Front Office Manager & Guest Experience Lead

a&o Hostels; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Language courses

Public transport covered

Education trainings

Mental health coaching

Meals with staff

Seniority bonuses

Job summary

a&o Hostels in Greater London is seeking a Front Office Manager to lead our busy front desk. You will manage check-in/check-out, guest services, and shift leadership while ensuring a warm, efficient guest experience.

We value hospitality training or hotel industry experience, English fluency, teamwork, and a hands-on, guest-focused approach, including bar service and snack preparation during shifts.

Qualifications

• Experience or training in hotel industry or tourism.
• Strong sense of responsibility for assigned tasks.
• Enjoy dealing with guests in any time.
• Independent yet team-player, with commitment and independence.
• Early morning shifts possible; remain friendly and service-oriented.
• Good command of English; other languages welcome.

Responsibilities

• Be the face of a&o in Front Desk area.
• Handle check-in and check-out as Guest Relation Officer.
• Provide guest information and meet their needs.
• Handle guests' concerns and inquiries.
• Lead shifts to ensure smooth operation.
• Serve drinks and snacks at the bar and prepare snacks/cocktails.

Skills

Front Office Management

Guest Relations

Shift Leadership

Customer Service

Teamwork

Education

Hotel industry training

Tools

POS systems

Job description

a&o Hostels in Greater London is seeking a Front Office Manager to lead our busy front desk. You will manage check-in/check-out, guest services, and shift leadership while ensuring a warm, efficient guest experience.

We value hospitality training or hotel industry experience, English fluency, teamwork, and a hands-on, guest-focused approach, including bar service and snack preparation during shifts.