Front Office Team Leader

PPHE Hotel Group; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Wellness days & 30 days holiday

Discounted hotel rates

F&B discounts

Wagestream access

Refer a friend £750

Gym discounts

Cycle to work

Employee assistance program

Advance rota

Staff parties

Job summary

art’otel London Hoxton is seeking a Front Office Team Leader to guide the front desk and guest services at our Hoxton hotel. You will lead by example, motivate staff, and ensure seamless service across the front office functions.

The role requires strong knowledge of hotel operations, hands-on leadership, and proficiency with Opera and Microsoft Office. A proactive approach to guest satisfaction is essential.

Qualifications

• Excellent detailed knowledge of Front Office operations in a hotel.
• Experience as Front Office Supervisor/Team Leader or Reception Supervisor.
• Ability to lead by example and train/inspire front office staff.

Responsibilities

• Lead front office team to deliver exceptional guest service.
• Ensure guest needs are met with professionalism and calm.
• Mentor and train team members to maintain standards.

Skills

Front Office leadership

Opera

Microsoft Office

Staff training

Customer service

Tools

Opera

Microsoft Office

Job description

Location: art’otel London Hoxton, United Kingdom

Salary: £14.89 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)

We are recruiting for a Front Office Team Leader for one of the Coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident is about to hit the scene. The 26-floor Art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display. With 357 guest rooms and suites, a lounge, a gym, and two destination restaurants.

As a Front Office Team Leader, you will receive:

• Salary: £14.89 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750!
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• 24/7 employee assistance programme
• Rota given 2 weeks in advance
• Departmental productivity & service incentive scheme
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Front Office Team Leader you will…

• Have excellent detailed knowledge of Front Office operations
• Excellent detailed knowledge of front office operations in a hotel
• Who ensures guests’ needs are satisfactorily met
• Who plays a hands‑on role leading by example and taking opportunities to motivate, train and inspire the front office team members
• Proficient with Microsoft Office and excellent knowledge of Opera
• Take ownership of challenging situations with professionalism and calm
• With previous experience as a Front Office Supervisor/Team Leader, Reception Supervisor, or Receptionist in a hotel

If you share passion for art, culture and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.