Front Desk & Guest Experience Lead (Front Office Manager)

A&O Hotels and Hostels Holding AG; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Accommodation discount

Language courses

Public transport covered

Education support

Mental health coaching

Meals provided

Cash bonuses

Extra vacation days

Job summary

A&O Hotels and Hostels Holding AG in London is seeking a Front Office Manager (m/f/x) to lead our Front Desk operations on a full-time basis. You will oversee check-in/check-out, guest relations, and shift leadership to ensure smooth service across the lobby and bar areas.

You bring hotel industry experience or training, a strong sense of responsibility, and a passion for guest satisfaction. English fluency is essential, and other languages are welcome.

Qualifications

• Experience or training in the hotel industry or tourism.
• Strong sense of responsibility for assigned tasks.
• Enjoy interacting with guests and providing service.

Responsibilities

• Oversee check-in and check-out at the front desk.
• Act as shift leader to ensure smooth operations.
• Deliver guest information and respond to requests.

Skills

Guest service

Teamwork

English language

Shift leadership

Education

Hotel/Tourism training

Job description

A&O Hotels and Hostels Holding AG in London is seeking a Front Office Manager (m/f/x) to lead our Front Desk operations on a full-time basis. You will oversee check-in/check-out, guest relations, and shift leadership to ensure smooth service across the lobby and bar areas.

You bring hotel industry experience or training, a strong sense of responsibility, and a passion for guest satisfaction. English fluency is essential, and other languages are welcome.