Reception Staff / Front Office Manager (m/f/x)

a&o Hostels; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Staff discount

Language courses

Public transport covered

Education trainings

Mental health coaching

Meals with staff

Seniority bonuses

Job summary

a&o Hostels in Greater London is seeking a Front Office Manager to lead our busy front desk. You will manage check-in/check-out, guest services, and shift leadership while ensuring a warm, efficient guest experience.

We value hospitality training or hotel industry experience, English fluency, teamwork, and a hands-on, guest-focused approach, including bar service and snack preparation during shifts.

Qualifications

• Experience or training in hotel industry or tourism.
• Strong sense of responsibility for assigned tasks.
• Enjoy dealing with guests in any time.
• Independent yet team-player, with commitment and independence.
• Early morning shifts possible; remain friendly and service-oriented.
• Good command of English; other languages welcome.

Responsibilities

• Be the face of a&o in Front Desk area.
• Handle check-in and check-out as Guest Relation Officer.
• Provide guest information and meet their needs.
• Handle guests' concerns and inquiries.
• Lead shifts to ensure smooth operation.
• Serve drinks and snacks at the bar and prepare snacks/cocktails.

Skills

Front Office Management

Guest Relations

Shift Leadership

Customer Service

Teamwork

Education

Hotel industry training

Tools

POS systems

Job description

Are you looking for a Front Office Manager (m/f/x) to manage our Front Office as full-time job - Perfect! That's exactly what we offer!

OUR OFFER

• 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)
• subsidized language courses
• 100% coverage of your public transport costs (job ticket)
• support for your further education in the form of various trainings
• Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" (www.nilohealth.com), who will support you with professional, private and health-related challenges
• Of course we provide drinks, fruit and vegetables on a daily basis – and as hostel staff you can join your team for the meals served at the buffet
• Seniority bonuses in the form of cash bonuses and additional vacation days

YOUR JOB

• You are the figurehead of a&o: our Front Desk is your territory
• You are responsible for the check-in and check-out of our guests behind the reception or in the lobby as Guest Relation Officer
• To make our guests feel comfortable at a&o, you take care of their needs and provide tourist information
• You take care of our guests and their concerns
• As shift leader, you take responsibility for ensuring that the shift runs smoothly
• At the bar you serve hot and cold drinks and snacks, and prepare snacks and cocktails

YOUR PROFILE

• You have experience or a completed training in the hotel industry or tourism
• Of course, you are driven by a great sense of responsibility for the tasks assigned to you.
• You enjoy dealing with guests - and you show it, regardless of the time of day or night
• You are characterised by an independent way of working and the ability to work in a team.
• A high degree of commitment and independence are a matter of course for you.
• Even in shifts that start at 6 a.m., it is easy for you to remain friendly, highly motivated and service-oriented.
• You have a very good command of the English language - of course, we would be happy to hear any other language you speak