Front Office Lead: Guest Experience Champion

Harri; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Maternity/adoption/shared parental lea

Course Sponsorship

40% F&B discount

Job summary

RBH Hospitality Management's Crowne Plaza London Docklands in East London is seeking a Front Office Manager to lead the front desk team, ensure guest satisfaction, and uphold service standards in a vibrant hotel.

You will train staff, manage check-in/out, budgeting, and reporting, with flexibility to work evenings, weekends, and holidays. Experience at least 1–2 years in supervisory front desk roles is essential; Opera PMS experience is a plus.

Qualifications

• 1–2 years of front desk experience in a supervisory or management capacity in hospitality.
• Strong leadership and coaching ability to develop a high-performing front desk team.
• Excellent communication and interpersonal skills to deliver high-quality guest service.
• Organizational skills to manage daily operations, schedules, and reporting.
• Knowledge of budgeting, forecasting, and cash handling is advantageous.

Responsibilities

• Lead the front office team to deliver outstanding guest service and ensure guests feel valued.
• Address guest needs promptly and professionally to build loyalty.
• Oversee check-in/out processes, room assignments, and accurate billing.

Skills

Front desk experience

Team leadership

Customer service

Budgeting knowledge

Flexibility

Tools

Opera PMS

Microsoft Office

Job description

RBH Hospitality Management's Crowne Plaza London Docklands in East London is seeking a Front Office Manager to lead the front desk team, ensure guest satisfaction, and uphold service standards in a vibrant hotel.

You will train staff, manage check-in/out, budgeting, and reporting, with flexibility to work evenings, weekends, and holidays. Experience at least 1–2 years in supervisory front desk roles is essential; Opera PMS experience is a plus.