Assistant Front Office Manager

Valor Hospitality; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Apprenticeships

Brand training

Job summary

Valor Hospitality is seeking an Assistant Front Office Manager to lead the front desk team and deliver outstanding guest experiences. The role emphasizes driving standards, innovation, and responsiveness to situational challenges, with a focus on staff development and guest satisfaction.

You will oversee a 40-hour work week across five days, with flexible shifts across evenings and weekends, and opportunities for apprenticeship-style training and brand development programs.

Qualifications

• Proven ability to drive standards and guest experience.
• Experience in a supervisory or reception management role is preferred.

Responsibilities

• Lead the Front Office team to deliver exceptional guest service.
• Monitor guest satisfaction and set departmental targets/objectives.
• Manage shift patterns and flexible hours; cover evenings/weekends as needed.
• Coordinate with other departments to ensure smooth hotel operations.

Job description

£ 28,038.40 per annum, 40 hours per week over 5 days

We are looking for a Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role.

The successful candidate will lead with purpose and vison using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Assistant Front Office Managerwill be responsible for the Front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

If you need any support at any stage of the recruitment process, or reasonable adjustments to help you do your best, please email our team at .

Please note that employment is subject to proof of eligibility to work in the UK.

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