Front Office Manager

TN United Kingdom; Scotland; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel, part of the University of Edinburgh Hospitality & Events collection, seeks a passionate Front Office Manager. This role offers a chance for personal and professional growth, where you'll enhance guest experiences and support a diverse team. Ideal candidates will have a strong hospitality background and excellent communication skills.

Qualifications

• Experience in a busy front-facing customer service environment.
• Hospitality background.
• Ability to deal with diverse customers professionally.

Responsibilities

• Act as an ambassador for the hotel brand.
• Improve standards and deliver world-class hospitality.
• Maximize sales opportunities through upselling.

Skills

Multi-tasking

Commercial awareness

Attention to detail

Communication

Job description

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Accommodation, Catering and Events; Business Development and Occupancy

Full time - 35 hours per week

Open ended (Permanent)

We are looking for an experienced, enthusiastic and passionate Front Office Manager to join our highly successful hotel team.

The Opportunity:

Do you love working with people and going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renowned organisation with room for career development and progression?

We have a fantastic opportunity for an enthusiastic Front Office Manager working in one of our hotels, part of the University of Edinburgh Hospitality & Events collection, who displays a positive can-do attitude and enjoys working within a diverse team. The successful candidate will be based at The Scholar Hotel; however, flexibility is required to support our other receptions.

This post is an excellent opportunity for both personal and professional development, allowing you to take on additional responsibilities and support us in enhancing our reputation under our University of Edinburgh hospitality and events collection brand, which is expected to grow over the next years.

In this role you will:

1. Be an ambassador for our newly refurbished and rebranded products.
2. Continuously look to improve our standards and deliver world-class hospitality.
3. Become an integral part of our existing reception team with a desire to succeed in delivering our values.
4. Use your upselling skills to maximise sales opportunities.

To succeed in this busy role, you will need strong multi-tasking skills, excellent commercial awareness, and a keen eye for detail. You will have experience in a busy front-facing customer service environment; a hospitality background; and the ability to deal with a multitude of customers, including students, in a professional manner. Flexibility to work across weekends is also required.

Your skills and attributes for success:

• Impeccable standards and an eye for detail
• Excellent verbal and written communication
• Willingness to learn and improve

The full job description for this role can be found here.