Assistant Front Office Manager

The Midland Hotel; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team as an Assistant Front Office Manager at a renowned hotel, where you will play a pivotal role in ensuring guests have unforgettable experiences. This position offers a unique opportunity to inspire and motivate your colleagues while enhancing guest care strategies. With a strong focus on personal development and career progression, the hotel provides ongoing training and a supportive environment. Enjoy a range of perks, including special rates on hotel rooms, recognition schemes, and comprehensive wellbeing support. Embrace a vibrant hospitality culture and take the next step in your career with us!

Benefits

Special rates on hotel rooms

Company-wide recognition scheme

Meals on duty

Talent referral scheme

Access to Pension Scheme

Life Assurance

Wellbeing Support

Ongoing training

Clear progression paths

Qualifications

• Experience in hospitality management or front office operations.
• Ability to coach and train new team members effectively.

Responsibilities

• Supervise front office operations and ensure guest satisfaction.
• Support revenue maximization through upselling and guest care.

Skills

Guest Care Strategies

Upselling Techniques

Team Coaching

Positive Energy

Education

Hospitality Management Qualification

Job description

Be Yourself – Be a Champion for Your Team – Be Leonardo

As an Assistant Front Office Manager, you’ll be the backbone of the team, working with the Front Office Manager to inspire and motivate colleagues, and ensuring all guests have memorable experiences. You’ll supervise front office operations and meet guests’ needs from arrival to departure.

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme with vouchers for high street shops
• Meals on duty
• Talent referral scheme with bonuses
• Regular celebrations like Thank You Week and Employee Awards
• Access to Pension Scheme, Life Assurance, and Wellbeing Support
• Ongoing training and clear progression paths

If you’re our ideal Assistant Front Office Manager, you will:

• Be yourself!
• Suggest ways to enhance guest care strategies
• Support revenue maximization through upselling
• Coach and train new team members
• Collaborate with the Front Office Manager on proactive solutions
• Bring positive energy every day

Why join us?

We support our colleagues as much as our guests. Once part of the Leonardo community, we help you stay at the top of your game through our “People Programme” and “Passion 4 People Leonardo Culture” workshops. We also offer an 8-month “Fast Forward Programme” for career development. With practical training and clear progression, your future in hospitality looks bright.

Our Story

With decades of hotel expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and plan significant expansion, making now an exciting time to join us!