Front Office Manager

The Hoxton; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative hotel group is seeking a passionate Front Office Manager to lead a vibrant team in the heart of Edinburgh. This role is pivotal in creating memorable experiences for guests while managing the Front of House operations. You will be responsible for ensuring high standards of service, fostering a supportive environment, and maintaining strong relationships between departments. If you thrive in a fast-paced, creative setting and have a passion for hospitality, this opportunity is perfect for you.

Benefits

29 days holiday

Pension

Life insurance

Free meals during shifts

Free night stay at The Hoxton

Ongoing training and development

Time off to volunteer

Recognition rewards

Discounts across The Hoxton

Qualifications

• Experience in a similar role or as an Assistant with a strong track record.
• Knowledge of health & safety procedures.

Responsibilities

• Lead and manage a high-energy team, setting goals and fostering development.
• Ensure all guests feel valued and want to return.
• Manage departmental costs within budget.

Skills

Team Leadership

Customer Service

Hospitality Management

Health & Safety Knowledge

Budget Management

Education

Experience in Hospitality

Tools

Opera Cloud

Job description

Company Description

The Hoxton, Edinburgh

We can’t wait to open our first UK hotel outside of London—and where better than the characterful capital of Scotland, Edinburgh. We are now looking for an experienced Front Office Manager to join our team and play a crucial part in successfully launching our brand in this new neighbourhood. Reporting to the Director of Rooms, you’ll be responsible for the overall management of the Front of House team and providing a naturally friendly, helpful, and responsive level of service for our guests.

The Hox in Edinburgh will boast 214 bedrooms influenced by the Georgian heritage of the building and city, including a new room category, a main restaurant and bar, a large event space, and The Apartment—our unique meetings and events concept.

More About Us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Since opening our first hotel in Shoreditch, we’ve focused on more than just offering a bed for the night. We aim to provide style and good value, creating vibrant, welcoming public spaces where guests can hang out alongside locals and immerse themselves in the neighbourhood.

Job Description

What's in it for you...

• Become part of a passionate team dedicated to creating great hospitality experiences.
• Competitive salary.
• 29 days holiday (including bank holidays), pension, and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you start.
• Ongoing training and development to support your success.
• Time off to volunteer with our partner charities.
• Recognition rewards like Hox Hero and Nifty Fifty.
• Participation in diversity and inclusion events.
• Regular team gatherings and celebrations.
• Work in a creative and rewarding environment.
• Join an innovative, fast-growing international group.
• Excellent discounts across The Hoxton and Ennismore family.

What You’ll Do…

• Ensure all guests feel valued and want to return.
• Lead and manage a high-energy team, setting goals and fostering development.
• Manage departmental costs within budget.
• Ensure adherence to standard operating procedures and identify improvements.
• Maintain good relationships between departments.
• Be fully aware of health and safety procedures and policies.
• Participate in hotel crisis and fire teams, familiar with related procedures.
• Achieve high customer service standards and forge long-term relationships with suppliers.
• Assist with site inspections and promote hotel facilities to the sales and events team.

What We’re Looking For…

• Individuals who value authenticity and diversity.
• Passion for hospitality in all its forms.
• A positive attitude and desire to create memorable experiences.
• Team players who support each other and work hard.
• Experience in a similar role or as an Assistant with a strong track record.
• Experience with Opera Cloud or similar property management systems.
• Knowledge of health & safety procedures.
• Flexibility to work various shifts, including days, nights, weekdays, and weekends.
• Natural leaders who lead by example and foster a supportive environment.