Front Office Manager

Cycas Hospitality; City of Edinburgh; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading hospitality company is seeking a Front Office Manager for Four Points by Sheraton in Edinburgh. The role involves overseeing front office operations, leading a team, and ensuring exceptional guest experiences. Candidates should have management experience in a branded hotel, with strong knowledge of front office systems. This position offers competitive salary, excellent benefits, and opportunities for professional development.

Benefits

Competitive salary and package

Exclusive employee discounts at Marriott and Cycas hotels

Ongoing paid training and development opportunities

Free healthcare plan

Wholesale discounts on jewellery

Qualifications

• 1-2 years of management experience in a branded hotel.
• Strong background in Front Office operations.
• Good working knowledge of Opera PMS.

Responsibilities

• Lead and oversee all aspects of the Front Office.
• Motivate your team and set clear goals.
• Ensure hospitable service in line with brand standards.

Skills

Management

Performance Analysis

Front Office Operations

Customer Service

Tools

Opera PMS

MARSHA

Job description

Front Office Manager - Four Points by Sheraton, Edinburgh Haymarket

At Cycas Hospitality, we seek dynamic, confident, and ambitious individuals who excel in their roles and help our guests succeed. Our focus is to put PEOPLE at the heart of everything we do. We believe in hiring the smile, training, and developing talent to create genuine and caring teams that work to have fun.

Four Points by Sheraton is a multinational hotel brand operated by Marriott International, targeting business travelers and small conventions. Our goal is to deliver a memorable hospitality experience by providing comfort and quality, while going the extra mile to make each guest’s stay meaningful.

If you have an inner drive to love what you do and strive to provide the best hotel experience, enabling your guests to pursue their passions, then please read on — you might be the team member we’re looking for.

YOUR CORE PURPOSE WILL BE:

1. Assist management in developing and communicating departmental strategies and goals.
2. Communicate and enforce policies and procedures.
3. Lead and oversee all aspects of the Front Office, including guest registration, concierge services, business centre, telephone services, and reservations, to deliver a unique guest experience that embodies the brand.
4. Ensure your team provides hospitable service in line with operating and brand standards.
5. Motivate your team, set clear goals, provide training, and work with the Operations Manager to establish and achieve personal development objectives.
6. Maximize room sales by ensuring your team is aware of hotel availability and upselling opportunities.
7. Develop your team to anticipate and act upon guest needs, delivering responsive service that enhances guest satisfaction.
8. Implement Four Points by Sheraton values in daily operations.
9. Support other departments and ensure smooth hotel operations from a guest perspective, focusing on guest services, reception, and breakfast/evening areas.
10. Maintain a full understanding of all relevant systems, such as MARSHA, Opera, and Marriott’s Bonvoy.
11. Display proactive and innovative approaches to skills development and standards improvement within your team.

WHAT YOU SHOULD BRING:

1. 1-2 years of management experience in an internationally recognized branded hotel.
2. Ability to analyze performance metrics.
3. Experience in setting and managing budgets for optimal returns.
4. A strong background in Front Office operations.
5. Good working knowledge of Opera PMS; familiarity with MARSHA is preferred.
6. Previous experience working within a Marriott Brand is desirable.

WHAT WE OFFER:

• Great team spirit aligned with our slogan, ‘It’s not over until we get a smile’.
• 40 hours/week
• EXCELLENT COMPANY BENEFITS:
• Competitive salary and package
• Exclusive employee discounted rates at Marriott and Cycas hotels (e.g., £70/night stay in the Maldives or £65/night in Paris!)
• Ongoing paid training and development opportunities
• Free healthcare plan, paid for by Cycas (with upgrade options)
• Wholesale discounts on jewellery from Macintyres Edinburgh

Cycas Hospitality has been recognized among Caterer’s Top 30 Best Places to Work in Hospitality for the past four years. This is an excellent opportunity to shine and be part of something great. If you believe you have what it takes, we want to hear from you!

Please apply by email, attaching your CV, current salary, and notice period.

***All employment offers are conditional on receipt of two satisfactory references and proof of eligibility to work in the United Kingdom.***