Assistant Front Office Manager

TN United Kingdom; Glasgow; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in hospitality is seeking an Assistant Front Office Manager to lead a dedicated team at their Glasgow location. This role is perfect for someone passionate about delivering exceptional guest experiences and ready to take their career to the next level. You'll be at the forefront of ensuring smooth operations, coaching your team, and enhancing guest satisfaction. With a commitment to personal growth and a supportive work culture, this opportunity offers the chance to thrive in a dynamic environment. Join a company recognized for its team-focused culture and make a meaningful impact in the hospitality industry.

Benefits

Discounted hotel room rates

Extra day’s holiday for birthday

Flexible shift patterns

Discounted Gym Membership

Perks on Supermarkets and Retailers

Team social events

Employee Assistance Programme

Free meals while on duty

Opportunities for training and progression

Qualifications

• Experience in a supervisory role within a hotel front desk or guest services.
• Excellent communication and problem-solving skills.

Responsibilities

• Oversee front desk operations ensuring smooth check-ins and check-outs.
• Coach and develop the Front Office team for optimal performance.
• Resolve guest concerns with professionalism and care.

Skills

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Team Leadership

Customer Service

Education

Experience in Front Desk or Guest Services

Tools

Hotel PMS Systems

Opera Cloud

Job description

Assistant Front Office Manager – AC Hotel by Marriott Glasgow

Are you passionate about delivering exceptional guest experiences and leading a front office team to success? AC Hotel by Marriott Glasgow is looking for an enthusiastic and service-driven Assistant Front Office Manager to support the day-to-day operations of our Front Desk. This is the perfect opportunity for someone who thrives in a fast-paced environment and is ready to take the next step in their hospitality career.

About AC Hotel Glasgow

Located in the heart of the city, AC Hotel by Marriott Glasgow is where timeless design meets modern comfort. Our Front Office team plays a pivotal role in setting the tone for every guest’s stay, from a smooth check-in experience to friendly local recommendations and efficient departures. As Assistant Front Office Manager, you’ll help lead the team to deliver standout service and unforgettable stays.

Why Join Us?

1. Discounted hotel room rates for you and your friends & family with Marriott Bonvoy
2. An extra day’s holiday for your birthday
3. Flexible shift patterns including early, late, and weekend work
4. Discounted Gym Membership
5. Perks and savings on Supermarkets, High Street Retailers, and Cinema Tickets
6. Team social events and celebrations
7. Employee Assistance Programme and mental health support
8. Free meals while on duty
9. Opportunities for training and progression within the hotel and wider RBH group

A Day in the Life – Assistant Front Office Manager

As Assistant Front Office Manager, you’ll support the Front Office Manager in overseeing all aspects of front desk operations. Your day will include:

1. Leading by example to ensure smooth check-ins, check-outs, and guest interactions
2. Coaching and developing the Front Office team, including training and daily performance feedback
3. Managing the shift operations and delegating responsibilities effectively
4. Resolving guest concerns with professionalism and care, ensuring satisfaction at every turn
5. Monitoring team performance and guest feedback to drive continuous improvement
6. Supporting administrative tasks such as rotas, reporting, and team communications
7. Ensuring high standards of presentation, service, and cleanliness across the front desk area
8. Working closely with other departments to enhance the overall guest experience

What We’re Looking For

1. Previous experience in a Front Desk or Guest Services supervisory role, ideally within a hotel environment
2. A guest-first approach with excellent communication and interpersonal skills
3. Confidence in leading a team and motivating others to deliver their best
4. Strong problem-solving skills and the ability to remain calm under pressure
5. Familiarity with hotel PMS systems (Opera Cloud experience is a plus)
6. Availability to work a flexible schedule, including weekends and holidays
7. A keen eye for detail and commitment to delivering high service standards

Join the Family

At RBH, we believe our people are our greatest asset. We celebrate individuality, support personal growth, and cultivate a workplace where everyone feels seen and valued. Recognised as one of the Top 30 Best Places to Work in Hospitality, we’re proud of our team-focused culture and commitment to creating meaningful careers in the industry.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.