Front Office Manager

Hoxton Hotel Group; City of Edinburgh; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Front Office Manager to lead its new hotel in Edinburgh. This role offers the opportunity to shape guest experiences and develop a dedicated team in a vibrant setting. With competitive pay and generous benefits, including 29 days of holiday and ongoing training, this position is perfect for someone looking to make a significant impact in the hospitality sector. Join a dynamic team committed to excellence and inclusivity, where your contributions will be valued and rewarded.

Benefits

29 days holiday

Pension

Life Insurance

Complimentary food during shifts

Free night at the hotel

Meal for two upon starting

Ongoing training and development

Volunteer time off

Team events

Discounts across The Hoxton

Qualifications

• Experience in a front office management role within hospitality.
• Strong leadership skills and team management experience.

Responsibilities

• Lead and develop the front of house team to ensure exceptional service.
• Manage budgets and ensure compliance with operating procedures.
• Foster strong relationships with departments and external partners.

Skills

Guest Service

Leadership

Budget Management

Hospitality Knowledge

PMS Systems Knowledge (Opera Cloud)

Job description

Join to apply for the Front Office Manager role at The Hoxton

Company Description

The Hoxton, Edinburgh, is opening its doors as our first UK hotel outside London, located in the vibrant capital of Scotland. We are seeking an experienced Front Office Manager to lead our front of house team and contribute to the successful launch of our new property. Reporting to the Director of Rooms, you will oversee the front desk operations, ensuring exceptional guest service and team management.

What We Offer

• A passionate team dedicated to creating memorable hospitality experiences.
• Competitive salary, 29 days holiday (including bank holidays), pension, and life insurance.
• Complimentary food during shifts, a free night at The Hoxton, and a meal for two upon starting.
• Ongoing training and development programs.
• Volunteer time off, rewards for living our values, and a diverse, inclusive work environment.
• Regular team events and discounts across The Hoxton and Ennismore.

Key Responsibilities

1. Ensure personalized guest experiences that encourage repeat visits.
2. Lead and develop the front of house team, setting goals and fostering a supportive environment.
3. Manage departmental budgets and expenses.
4. Ensure compliance with standard operating procedures and identify process improvements.
5. Maintain strong relationships with other departments and external partners.
6. Adhere to health and safety policies, and participate in crisis management teams.
7. Deliver outstanding customer service and support sales and events as needed.

Candidate Profile

• Passionate about hospitality and creating positive guest experiences.
• Experienced in a similar role, with knowledge of Opera Cloud or similar PMS systems.
• Strong leadership skills, able to manage flexible shifts including nights and weekends.
• Team-oriented, proactive, and able to foster a positive work environment.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Hospitality/Front Office
• Industry: Hospitality