Front Office Manager

Grafton Recruitment International; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hospitality venue in London is seeking a passionate Front Office Manager to lead a dynamic front desk team. This vibrant location requires excellent operational management and guest experience delivery, ensuring the highest standards are maintained while driving team performance. If you're experienced in managing large hotel front desks and ready to take the next step, apply to be part of our team!

Qualifications

• Proven front desk experience within a hostel or very large hotel.
• Strong leadership and communication skills.
• Guest-focused with problem-solving mindset.

Responsibilities

• Lead and motivate the front desk team.
• Ensure seamless guest journeys and high satisfaction.
• Handle guest feedback and resolve issues professionally.

Skills

Leadership

Communication

Problem Solving

Guest Focus

Data-Driven

Job description

Front Office Manager - London

Hospitality | Guest Experience | Team Leadership

We're looking for a passionate and driven Front Office Manager to lead a dynamic front desk team at a vibrant and exceptionally busy venue in London. Reporting to the General Manager, you'll ensure smooth operations and deliver exceptional guest experiences.

Key Responsibilities:

• Lead and motivate the front desk team
• Ensure seamless guest journeys and high satisfaction
• Handle guest feedback and resolve issues professionally
• Drive upselling strategies and monitor performance
• Promote self-check-in systems and staff training
• Collaborate across departments for smooth operations
• Hours 9-5 with one weekend in 4

What We're Looking For:

• Proven front desk experience within a Hostel or very large hotel
• Ideally suited for a Duty Manager looking for the next step
• Strong leadership and communication skills
• Guest-focused with a problem-solving mindset
• Familiarity with self-check-in tech is a plus
• Data-driven and performance-orientedWe are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit https://www.markssattin.co.uk/privacy and https://uk.grafton-recruitment.com/en/privacy-policy-1 for our privacy policy.