Front Office Manager

Hyatt; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

Hyatt is seeking a Front Office Manager for their London location. The successful candidate will lead the front office team, ensuring exceptional service and operational efficiency. This role offers competitive salary and benefits, emphasizing Hyatt's commitment to diversity and individual empowerment.

Benefits

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages at selected Hyatt Hotels

Business attire laundered complimentary

Headspace membership

Employee Assistance Programme

Continuous learning and development opportunities

Qualifications

• Strong leadership and customer service skills.
• Experience in managing a front office team.
• Ability to solve problems and improve guest experiences.

Responsibilities

• Ensure compliance with Hyatt regulations.
• Supervise the Front Office team and train staff.
• Coordinate with other departments for operational efficiency.
• Maximize upsell opportunities and monitor rates.

Skills

Leadership

Customer Service

Team Management

Problem Solving

Job description

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Salary: Competitive plus Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Salary: Competitive plus Tronc

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Front Office Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Business attire laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
  
  

What You Will Do As a Front Office Manager

• Ensure that all Hyatt regulations are strictly observed and respected.
• Work closely with the Executive Housekeeper and his/her assistants to ensure that rooms are ready on time and to reduce waiting time.
• Work closely with the Director of Engineering to coordinate preventive maintenance.
• Supervise Assistant Front Desk Manager to make sure that s/he achieves his/her goals and continue to support his/her development.
• Work closely with the Guest Services to improve both the arrival and departure experience.
• Review daily the rate variance to ensure that the proper rates are consistently applied.
• Ensure that open folios and paymasters are properly monitored and closed on time.
• Monitor the implementation and use of Colleague Advantage.
• Supervise the Front Office team training.
• Work with HR to develop the front office team.
• Ensure that we achieve our Enrolment Success Rate target.
• Maximize Upsell opportunities.
  
  

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Manager role and start your journey with Andaz London Liverpool Street!

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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