FRONT OFFICE MANAGER

Platinum Recruitment Consultancy; Dartford; On-site; GBP 32,000 - 35,000; Full time

Job summary

A popular 4-star hotel in Dartford is seeking a Front Office Manager to oversee operations and ensure high standards. The ideal candidate will have leadership experience and be well-versed in customer service, with preferred experience in similar environments. This role offers a competitive salary, professional development, and various perks.

Benefits

Sales incentives and initiative rewards

Stays in the hotels across the group

Opportunities for personal development

Opportunity to buy additional holiday entitlements

Discounted leisure facilities usage

Long service recognition cash bonus

Cash incentives for referrals

Qualifications

• Proven experience in a supervisory or management role in front office operations.
• Ability to lead and train a team.
• Experience in a medium to large hotel environment preferred.

Responsibilities

• Manage overall front office operations.
• Recruit, train, and lead the front office team.
• Maximise room occupancy and promote hotel services.

Skills

Leadership

Customer Service

Sales Techniques

Tools

ONQ systems

Job description

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Role: Front Office Manager
Location: Dartford
Salary / Rate of pay: Up to £35,000 p.a.

Platinum Recruitment is working in partnership with a popular 4 star hotel Dartford and we have a fantastic opportunity for a Front Office Manager to join their team.

Take a look at some of the perks on offer:

• Sales incentives and initiative rewards
• Stays in the hotels across the group
• Opportunities for personal development within the hotel group
• Opportunity to buy additional holiday entitlements
• Discounted use of the leisure facilities
• Long service recognition cash bonus
• Cash incentives when referring a friend

Package

Salary £32,000 to £35,000 depending on experience

Why choose our Client?

Our client is part of a large hotel group that offers a wide range of benefits worldwide as well as facilities plus conveniently located to the M25.

What’s involved?

As Front Office Manager, you will be responsible for the overall front office operations to ensure and maintain high standards at all times. You will ensure regular guests and VIPs are recognised, maximise room occupancy and use up-selling techniques to promote the hotel services as well as facilities. You will recruit, train and lead a team to ensure knowledge of hotel products, services, pricing and policies is continuously adhered to as per company standards.

We are looking for a ‘Can Do’ attitude and ideally someone from a previous Front Office Supervisory or Management background who has proven experience of leadership, whilst an understanding of working in a branded property. This is a busy property, so ideally someone from a similar background of medium to large hotel is preferred and ONQ systems would be advantageous.