Front Office Team Leader

Accorhotel; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discounted rates

Accor Academy

Wellbeing support

Global opportunities

Pension scheme

Cycle to work

Job summary

Novotel London Greenwich is seeking a dynamic hospitality professional to support and supervise front office operations, bringing energy and guest-focused service to our landmark London hotel.

You will assist in training, direct daily activities, and ensure efficient, courteous guest experiences while upholding Accor values and standards across shifts.

Qualifications

• Experience in hospitality front office operations.
• Strong communication and guest-service skills.
• Ability to lead and supervise staff.

Responsibilities

• Assist in front office training for staff.
• Direct daily front office operations.
• Attend to guest requests and ensure courteous service.
• Lead by example to achieve total guest satisfaction.
• Communicate policy updates and rate changes to the team.

Job description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London.The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team, you can have:

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks
• Pension Scheme
• Cycle to Work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies

Job Description

At Novotel London Greenwich, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our values: having Integrity, being Ambitious, and always Quality-Driven. Talented individuals who want to work alongside likeminded passionate people in a rewarding, fulfilling, and fun environment. We know that your unique talents and ambitions not only have the ability to exceed our guests’ exacting standards but also propel your own career potential in a company that recognises and rewards.

• Assist in conducting training for all Front Office employees.
• Direct daily front office operations.
• Attend to credit problems.
• Ensure efficient and courteous service.
• Supervise and support of the Front Office team.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Perform any other duties as directed by the Front Office Management.
• Effectively use guest feedback to improve product and service delivery.
• Openly communicate with staff, ensuring regular briefings occur and all relevant information is passed on.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

One more thing…

By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

• Contract Type: Full-time
• Number of hours: FT
• Start date: Immediatelly/ Now