Front Office Guest Relations Associate – Flexible Hours

Accor; Royal Borough of Greenwich; Vor Ort; GBP 22.000 - 26.000; Teilzeit

Benefits dieser Stelle

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global opportunities across 5000+ Acco

Inclusive and sustainable world

Competitive salary

Pension scheme

Cycle to Work

Staff uniforms provided

Learning programs

Zusammenfassung

Novotel London Greenwich is seeking a friendly Guest Services/Central Reception agent to welcome guests, manage check-in/out, and maintain accurate accounts. You will handle calls professionally and ensure guest satisfaction while following security and confidentiality procedures.

The role requires excellent customer service, organisational skills, and the ability to work under pressure on a flexible roster including mornings, evenings, weekends and holidays. UK right to work is required.

Qualifikationen

• Previous experience in similar roles and Opera proficiency
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Flexible roster including mornings, evenings, weekends and public holidays
• Must already have the right to work in the UK

Aufgaben

• Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
• Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
• Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
• Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
• Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
• Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.

Kenntnisse

Customer service

Attention to detail

Team player

Work under pressure

Flexible hours

Right to work in UK

Tools

Opera PMS

Jobbeschreibung

Novotel London Greenwich is seeking a friendly Guest Services/Central Reception agent to welcome guests, manage check-in/out, and maintain accurate accounts. You will handle calls professionally and ensure guest satisfaction while following security and confidentiality procedures.

The role requires excellent customer service, organisational skills, and the ability to work under pressure on a flexible roster including mornings, evenings, weekends and holidays. UK right to work is required.