Front Office Team member

Accor; Royal Borough of Greenwich; On-site; GBP 22,000 - 26,000; Part time

Benefits offered by this job

Discounted hotel rates worldwide

Accor Academy

Wellbeing support

Global opportunities across 5000+ Acco

Inclusive and sustainable world

Competitive salary

Pension scheme

Cycle to Work

Staff uniforms provided

Learning programs

Job summary

Novotel London Greenwich is seeking a friendly Guest Services/Central Reception agent to welcome guests, manage check-in/out, and maintain accurate accounts. You will handle calls professionally and ensure guest satisfaction while following security and confidentiality procedures.

The role requires excellent customer service, organisational skills, and the ability to work under pressure on a flexible roster including mornings, evenings, weekends and holidays. UK right to work is required.

Qualifications

• Previous experience in similar roles and Opera proficiency
• Friendly, approachable with excellent customer service skills
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude
• Ability to work effectively under pressure
• Flexible roster including mornings, evenings, weekends and public holidays
• Must already have the right to work in the UK

Responsibilities

• Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
• Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
• Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
• Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
• Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
• Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.

Skills

Customer service

Attention to detail

Team player

Work under pressure

Flexible hours

Right to work in UK

Tools

Opera PMS

Job description

Company Description

The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.

Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As Part Of Our Team, You Can Have

• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks
• A competitive salary
• Pension Scheme
• Cycle to Work Scheme
• Staff Uniforms Provided
• Learning programs through our Academies

Job Description

• Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
• Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
• Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
• Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
• Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
• Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.

Qualifications

• Previous experience in similar roles and Opera proficiency
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organisational skills
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours.
• Must already have the right to work in the UK.

Additional Information

We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.

In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.

• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

One more thing…

By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

• Contract Type: Zero Hours
• Start date: Immediatelly/ Now
• Location: Novotel London Greenwich