Luxury Hotel Reception Manager - Lead Front Desk Team

Axiom Hospitality; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

Hotel discounts

28 days holiday

Discounts across retail & events

Employee Assistance Line

Wagestream pay access

Xcape stayover after 1 year

Training & progression

Referral bonus £250

Free meals on shift

Length of service awards

Job summary

The Guardsman Hotel in London is seeking a Reception Manager to lead the front desk team and deliver outstanding guest experiences in a busy luxury setting. You will coach staff, maintain high service standards, and act as the ambassador for exceptional hospitality.

Reporting to the General Manager, you will drive operational excellence, manage costs, and continuously improve processes while maintaining pride in presentation and guest satisfaction. Competitive salary plus service charge.

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous experience as a receptionist or reception supervisor is required.
• Ability to understand guests’ needs to create exceptional service experiences.
• Outstanding customer service skills with the ability to anticipate guests’ needs.
• A strong leader capable of motivating and influencing others to work to defined procedures and standards.
• Excellent personal presentation.
• Ability to function independently with minimal supervision.
• Excellent communication skills, both verbal and written.
• Enthusiastic team player with a flexible approach.

Responsibilities

• Manage the full guest experience from booking to post-stay, delivering a great experience aligned with our values.
• Directly manage the Front Desk Team in delivering the Front of House strategy and targets.
• Control departmental costs by efficient scheduling and resource use.
• Identify opportunities to improve operations and guest experience.
• Address guests’ service needs in a professional, positive, and timely manner.
• Ensure quality standards and proper presentation across all interactions.
• Set a positive example for staff and maintain professional demeanor.
• Review guest feedback and drive continuous improvement across the operation.

Skills

Hospitality passion

Reception experience

Customer service

Leadership

Communication skills

Independent working

Team player

Presentable

Job description

The Guardsman Hotel in London is seeking a Reception Manager to lead the front desk team and deliver outstanding guest experiences in a busy luxury setting. You will coach staff, maintain high service standards, and act as the ambassador for exceptional hospitality.

Reporting to the General Manager, you will drive operational excellence, manage costs, and continuously improve processes while maintaining pride in presentation and guest satisfaction. Competitive salary plus service charge.