Front Office Leader | Flexible Hours & Guest Experience

The Crown Hotel; Harrogate; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Enhanced maternity, adoption & sharedp

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (£250 referrals)

Flexible working arrangements

Wagestream – access to earned wages

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

The Crown Hotel Harrogate is seeking a capable Front Office Manager to lead day-to-day operations and deliver exceptional guest experiences. You will supervise reception, manage bookings, ensure accurate billing and coordinate with housekeeping, maintenance and F&B to maintain smooth hotel operations.

We are looking for someone with strong leadership, a passion for guest service and solid knowledge of PMS systems.

Qualifications

• Experience in Front Office supervisory or management role in hospitality.
• Proven ability to lead, motivate and develop a team.
• Strong guest service focus and problem-solving skills.
• Knowledge of Front Office operations, reservations and billing.
• Familiarity with PMS systems, preferably Guestline, and MS Office.

Responsibilities

• Take overall responsibility for day-to-day Front Office operations and guest service.
• Oversee guest journey from arrival to departure including room allocation and billing.
• Act as senior contact for guest feedback and resolve issues promptly.
• Monitor guest satisfaction, reviews, and service performance for improvements.
• Coordinate Front Office with Housekeeping, Maintenance and F&B.
• Manage payroll, labour costs and operating expenses within budget.
• Oversee cash handling, banking procedures and financial controls.
• Support revenue through upselling and promoting hotel facilities.
• Maintain accurate reports on occupancy and performance.
• Ensure compliance with hotel policies, safety and security protocols.

Skills

Front Office supervision

Team leadership

Guest service excellence

Check-in/check-out procedures

PMS knowledge (Guestline)

Budget & cost control

Communication skills

Operational coordination

Education

Hospitality management experience (implied)

Tools

Guestline

Microsoft Office

Job description

The Crown Hotel Harrogate is seeking a capable Front Office Manager to lead day-to-day operations and deliver exceptional guest experiences. You will supervise reception, manage bookings, ensure accurate billing and coordinate with housekeeping, maintenance and F&B to maintain smooth hotel operations.

We are looking for someone with strong leadership, a passion for guest service and solid knowledge of PMS systems.