Front Office Lead — Guest Experience

Reception; City of Westminster; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Service charge

25 days holiday + public holidays

Pension scheme

Employee discounts

Training & development

Meal on duty

Refer-a-friend bonus

Health cash plan

Global career opportunities

Rewards & recognition

Job summary

ME London is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences and seamless arrivals/departures.

You will lead the Reception team, drive standards, and collaborate with Housekeeping, Reservations and other departments to maximise revenue opportunities while maintaining cost control. A proactive, guest-centric leader is essential for this role.

Qualifications

• Previous supervisory or management experience within a busy hotel Front Office or Front of House environment.
• Strong knowledge of Front Office operations and hotel systems.
• Guest-focused approach with ability to handle complaints professionally.

Responsibilities

• Oversee daily Reception operations and maintain high guest service standards.
• Lead and develop Reception Supervisors and team with effective communication and coaching.
• Drive revenue opportunities through upselling and operational efficiency.
• Coordinate VIP room allocations and liaise with Housekeeping, Reservations and Guest Services.
• Support admin tasks: rotas, payroll, staffing levels and reporting.
• Ensure compliance with hotel procedures, cost controls and safety policies.

Skills

Front Office leadership

Guest services

Communication

Problem solving

Team motivation

Tools

OPERA PMS

Job description

ME London is seeking an Assistant Front Office Manager to support the Front Office Manager in delivering exceptional guest experiences and seamless arrivals/departures.

You will lead the Reception team, drive standards, and collaborate with Housekeeping, Reservations and other departments to maximise revenue opportunities while maintaining cost control. A proactive, guest-centric leader is essential for this role.