Front Office Leader: Elevate Guest Experiences

The Mole Resort; North Devon; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Staff benefits

Job summary

The Mole Resort in North Devon is seeking an experienced Front Office Manager to lead our Front Office, Reservations and Night teams. You will drive exceptional guest experiences, manage budgets, and champion our Iconic service standards.

Reporting to the Operations Manager, this role focuses on revenue growth, team development and seamless guest journeys across arrival, stay and departure.

Qualifications

• Proven experience leading a Front Office, Reservations and Night teams.
• Strong front office operations knowledge including guest services.
• Excellent communication and relationship-building skills.
• Commercial awareness with budgeting/target management.
• Organisational skills with attention to detail; solution-focused.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Lead, motivate and develop the Front Office, Reservations and Night teams.
• Deliver exceptional guest experiences from reservation through to departure.
• Champion Iconic service standards across guest interactions.
• Drive revenue through upselling accommodation, dining, leisure and activities.
• Manage departmental budgets, labour costs and targets.
• Build relationships with Housekeeping, F&B, Leisure and maintenance.
• Handle guest feedback and service recovery with professionalism.
• Ensure efficient operations with top presentation and service standards.

Skills

Leadership

Guest services

Budget management

Front office operations

Communication

Upselling revenue

Tools

Opera

Harri

Revinate

Procure Wizard

Job description

The Mole Resort in North Devon is seeking an experienced Front Office Manager to lead our Front Office, Reservations and Night teams. You will drive exceptional guest experiences, manage budgets, and champion our Iconic service standards.

Reporting to the Operations Manager, this role focuses on revenue growth, team development and seamless guest journeys across arrival, stay and departure.