Front Office Manager

The Mole Resort; North Devon; Remote; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Staff benefits

Job summary

The Mole Resort in North Devon is seeking an experienced Front Office Manager to lead our Front Office, Reservations and Night teams. You will drive exceptional guest experiences, manage budgets, and champion our Iconic service standards.

Reporting to the Operations Manager, this role focuses on revenue growth, team development and seamless guest journeys across arrival, stay and departure.

Qualifications

• Proven experience leading a Front Office, Reservations and Night teams.
• Strong front office operations knowledge including guest services.
• Excellent communication and relationship-building skills.
• Commercial awareness with budgeting/target management.
• Organisational skills with attention to detail; solution-focused.
• Ability to remain calm and professional in a fast-paced environment.

Responsibilities

• Lead, motivate and develop the Front Office, Reservations and Night teams.
• Deliver exceptional guest experiences from reservation through to departure.
• Champion Iconic service standards across guest interactions.
• Drive revenue through upselling accommodation, dining, leisure and activities.
• Manage departmental budgets, labour costs and targets.
• Build relationships with Housekeeping, F&B, Leisure and maintenance.
• Handle guest feedback and service recovery with professionalism.
• Ensure efficient operations with top presentation and service standards.

Skills

Leadership

Guest services

Budget management

Front office operations

Communication

Upselling revenue

Tools

Opera

Harri

Revinate

Procure Wizard

Job description

Front Office Manager

The Mole Resort, North Devon

Salary: £35,000 per annum

Be that greeting face at one of Devon's most unique resorts

Nestled in the stunning North Devon countryside, The Mole Resort is a destination where exceptional hospitality, memorable experiences and outstanding service come together.

We're looking for an enthusiastic and experienced Front Office Manager to lead our Front Office, Reservations and Night teams. This is an exciting opportunity for a hospitality professional who thrives on creating exceptional guest experiences, developing high‑performing teams, and driving operational excellence.

As the face of the resort's guest journey, you'll play a pivotal role in ensuring every arrival, stay and departure exceeds expectations while bringing our Iconic service standards to life every day.

About the Role

Reporting to the Operations Manager, you'll have overall responsibility for Front Office operations, including Reception, Reservations, Guest Services and Night Operations.

• Lead, motivate and develop the Front Office, Reservations and Night teams.
• Deliver exceptional guest experiences from reservation through to departure.
• Champion our Iconic service standards across every guest interaction.
• Drive revenue through upselling accommodation, dining, leisure experiences and resort activities.
• Manage departmental budgets, labour costs and performance targets.
• Build strong relationships with Housekeeping, Food & Beverage, Leisure, Maintenance and wider resort teams.
• Handle guest feedback and service recovery with confidence and professionalism.
• Ensure the department operates efficiently while maintaining the highest standards of presentation and service.
• Understanding of PMS - Opera, Harri, Revinate, Procure Wizard.

What We're Looking For

You’ll be a passionate hospitality leader with:

• Previous experience as a Front Office Manager or in a senior Front Office leadership role within a hotel or resort.
• A proven ability to lead, coach and develop successful teams.
• Strong knowledge of front office operations, reservations and guest services.
• Excellent communication and relationship-building skills.
• Commercial awareness and experience managing budgets and departmental performance.
• Outstanding organisational skills and attention to detail.
• The ability to remain calm, professional and solution‑focused in a fast‑paced environment

Why Join The Mole Resort?

At The Mole Resort, we believe exceptional guest experiences start with exceptional people. This is an opportunity to join a passionate team, work in a beautiful countryside setting, and play a key role in shaping unforgettable stays for our guests.

We offer:

• Competitive salary of £35,000 per annum
• Beautiful North Devon location
• Supportive and collaborative leadership team
• Opportunities for development and career progression
• The chance to be part of a growing hospitality business committed to excellence
• A range of staff benefits