Front Office Leader: Elevate Guest Experience & Team Growth

Dalata Hotel Group; Brighton; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€/£60 Employee rate on rooms for all o

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager to own and elevate the guest experience while shaping the culture of the front desk team. Reporting to the General Manager, you will lead operations, drive performance, and contribute to the hotel’s strategic growth within a supportive, professional environment.

You will mentor the front office team, manage daily operations, and ensure exceptional guest service across shifts.

Qualifications

• 2-3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to mystery audits, customer comment indices, quality evaluations, and hotel standards.
• Develop and mentor the front office team, preparing them for the next steps in their careers.
• Assist in efficiently and effectively managing front office departmental operations.
• Contribute to the strategic management of the hotel.

Skills

People leadership

Organizational skills

Job description

Dalata Hotel Group is seeking an experienced Front Office Manager to own and elevate the guest experience while shaping the culture of the front desk team. Reporting to the General Manager, you will lead operations, drive performance, and contribute to the hotel’s strategic growth within a supportive, professional environment.

You will mentor the front office team, manage daily operations, and ensure exceptional guest service across shifts.