Reservations Manager: Lead Revenue & Guest Experience

Dalata Hotel Group plc; Greater London; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

50% Off F&B

Employee room rate €60/£60

Friends & Family 30% SAYE

Pension access

Dalata Academy development

Free employee meals on duty

Extra AL day (5 days max)

Employee Assistance Programme

Staff events

Job summary

Dalata Hotel Group is seeking a Reservations Manager to lead the reservations office, drive guest satisfaction and maximise room revenue through effective yield management. You will work closely with the Revenue Manager, DOS and front office to ensure the department runs smoothly, while inspiring a high-performing team and delivering outstanding service in a busy hotel environment.

This role offers the opportunity to shape culture, develop staff through Dalata Academy, and contribute to

Qualifications

• Previous experience as a Reservation manager or Supervisor in a busy hotel.
• Excellent communication and customer skills.
• Great team leader and can lead and motivate the reservations staff.
• Can prioritise and delegate what needs to be done.
• Ability to work independently as well as collaboratively as part of a team.

Responsibilities

• Manage the day-to-day operations in the reservations office.
• To constantly update the hotel's revenue system.
• To assist in the maximisation of room revenue, occupancy percentage and yield management.
• Work closely with the revenue manager and DOS to ensure the efficient running of the department.
• To ensure our guest's requests are honoured.

Skills

Leadership

Communication

Team management

Job description

Dalata Hotel Group is seeking a Reservations Manager to lead the reservations office, drive guest satisfaction and maximise room revenue through effective yield management. You will work closely with the Revenue Manager, DOS and front office to ensure the department runs smoothly, while inspiring a high-performing team and delivering outstanding service in a busy hotel environment.

This role offers the opportunity to shape culture, develop staff through Dalata Academy, and contribute to