Front Office Manager

Dalata Hotel Group; Greater London; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

Employee room rate for Dalata hotels

30% Off Friends & Family rate

Additional annual leave per year of服务

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy career development

Staff appreciation and team events

Performance-related bonus plan

Job summary

Dalata Hotel Group is seeking an experienced Front Office Manager for a London hotel. You will lead day and night front office teams, drive guest satisfaction, and report to the Operations/Hotel Manager and Cluster General Manager.

The role focuses on delivering exceptional service, managing 24/7 operations, and fostering a high-performance culture across the front desk and night teams. You will use Opera and standard FO procedures to optimise efficiency, staff development, and revenue

Qualifications

• Leadership experience: proven management background in a London hotel.
• Problem-solving mindset with urgency and results-driven approach.
• Technical skills: deep familiarity with property management systems like Opera and standard FO/night procedures.

Responsibilities

• Total Operations Management: oversee 24/7 front desk and night teams, manage DM shifts and night-cover.
• Guest Satisfaction: analyse guest feedback to identify trends and drive service improvements.
• Operational Urgency: maintain a fast-paced environment, quickly resolve guest issues and room readiness concerns.
• Team Leadership: recruit, train, and schedule front desk and night staff to ensure consistent service.
• Revenue Management: drive upselling initiatives and monitor front office financial performance.

Job description

Dalata Hotel Group are currently looking for an experienced leader who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or to move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

As Front Office Manager, you will report to the Operations Manager/Hotel Manager and ultimately Cluster General Manager. You will guide and manage hotel operations effectively, ensuring exceptional guest experiences, strategic growth, and high-performance standards while fostering a positive work environment.

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (1 additional holiday day per year of service - up to a maximum of 5 additional days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events
• Performance-related bonus plan

Your Key Duties And Responsibilities

• Total Operations Management: Assume full responsibility for the 24/7 operations of both the daytime front office and night teams, including running Duty Manager (DM) shifts and arranging shift coverage during night management absences.
• Guest Satisfaction: Proactively analyze guest feedback data to identify trends and implement service changes that drive satisfaction scores.
• Operational Urgency: Maintain a fast-paced environment, resolving guest complaints and room readiness issues with speed and efficiency.
• Team Leadership: Recruit, train, and schedule all front desk and night staff to ensure consistent service standards.
• Revenue Management: Drive upselling initiatives and monitor front office financial performance.

What You Will Need

• Leadership Experience: Proven management background in a London hotel, overseeing both daytime front-of-house operations and night teams, alongside experience running DM shifts.
• Problem-Solving Mindset: A strong sense of urgency and a results-driven approach to tackling operational bottlenecks.
• Technical Skills: Deep familiarity with property management systems like Opera and standard FO and night procedures.

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.