Front Office Leader: Elevate Guest Experience & Team

McDonald's Inverness High Street; Scotland; A distancia; GBP 33.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Live-in accommodation (Bills included)

Share of tips

Discount on food and drinks

Discounted stays across Crieff Hydro

Employee referral bonuses

Free leisure membership

Retail discounts

Team events and staff party

Career development

Employee Assistance Programme

Supportive family owned group

Descripción de la vacante

Kingshouse Hotel in Glencoe is seeking a Front Office Manager to lead its reception team and oversee the guest experience at this renowned Highland hotel. The role suits someone with hotel reception and booking system experience who enjoys leading a team and ensuring smooth operations from arrival to departure.

The role focuses on managing daily reception activities, coaching staff, and delivering outstanding guest service with a welcoming atmosphere for guests and the bunkhouse.

Formación

• Experience with hotel reception and booking systems.
• Strong leadership and ability to motivate a team.
• Excellent communication and customer service skills.
• Friendly and approachable manner.
• Ability to listen to guest feedback and respond constructively.
• Confidence handling guest concerns and finding practical solutions.
• Positive approach to teamwork and supporting colleagues.
• Willingness to introduce new ideas and improve services.
• Flexibility with changing operational requirements.
• Applicants must already have the right to work in the UK.
• Previous management experience not required; progression opportunity.

Responsabilidades

• Manage day-to-day running of the hotel's reception team.
• Lead, coach and motivate reception colleagues.
• Oversee guest arrivals, check-ins and departures.
• Maintain high standards of customer service throughout the guest experience.
• Ensure reception staff can assist guests effectively.
• Respond to guest enquiries, feedback and complaints.
• Resolve problems promptly and professionally.
• Lead by example and support colleagues during busy periods.
• Encourage teamwork and a positive working environment.
• Help create a welcoming experience for guests staying at the hotel and bunkhouse.

Conocimientos

Hotel reception experience

Leadership skills

Customer service

Communication

Team motivation

Conflict resolution

Descripción del empleo

Kingshouse Hotel in Glencoe is seeking a Front Office Manager to lead its reception team and oversee the guest experience at this renowned Highland hotel. The role suits someone with hotel reception and booking system experience who enjoys leading a team and ensuring smooth operations from arrival to departure.

The role focuses on managing daily reception activities, coaching staff, and delivering outstanding guest service with a welcoming atmosphere for guests and the bunkhouse.