Reception Leader & Guest Experience Champion

Crieff Hydro Limited; Ballachulish; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Live-in Accommodation

Exclusive Discounts

Team Rate Hotel Stays

Refer a Friend Bonus

Guest Mention Rewards

A Friendly & Supportive Team

Career Progression

Wellbeing Support

Team Events & Annual Staff Party

Job summary

The Kingshouse Hotel, part of the Crieff Hydro Family of Hotels, is seeking a Reception Team Leader to run the reception team and deliver outstanding guest service. You will coach and inspire colleagues, ensuring smooth check-in and checkout and solving issues with a guest-first approach.

We value leadership, a proactive mindset, and flexibility, with a warm, friendly approach that fits our family culture. Live-in accommodation and industry discounts are among the benefits offered.

Qualifications

• Reception and booking system experience.
• Leadership – a natural leader who can motivate a team.
• Listen – listen to guests and respond appropriately.
• Team focus – no egos, hard-working team.
• Ideas and openness – willing to try new things.

Responsibilities

• Run the Reception Team and coach them through leading by example.
• Deliver outstanding customer service from check-in to departure.
• Ensure the team has confidence and skills to exceed guest expectations.
• Walk in customers' shoes and put them at the heart of everything you do.

Skills

Reception experience

Leadership

Listening

Team focus

Flexibility

Tools

Booking system

Job description

The Kingshouse Hotel, part of the Crieff Hydro Family of Hotels, is seeking a Reception Team Leader to run the reception team and deliver outstanding guest service. You will coach and inspire colleagues, ensuring smooth check-in and checkout and solving issues with a guest-first approach.

We value leadership, a proactive mindset, and flexibility, with a warm, friendly approach that fits our family culture. Live-in accommodation and industry discounts are among the benefits offered.