Assistant Front Office Manager Front Office · Holiday Inn Peterborough ·

Valor Hospitality Partners, LLC; Peterborough; Remote; GBP 24,000 - 32,000; Full time

Job summary

Valor Hospitality Partners, LLC, in partnership with Holiday Inn Peterborough-West, is seeking an Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. The role leads the front office team and ensures high levels of guest satisfaction across all shifts.

You will manage performance, set targets, and work across the business to maintain smooth check-in/out processes, maximise revenue opportunities, and support a welcoming

Qualifications

• Experience in front office leadership within a hotel environment.
• Strong guest service orientation and communication skills.
• Ability to lead a team and drive operational standards.

Responsibilities

• Oversee Front Office operations and staff across shifts.
• Drive guest satisfaction and set department targets.
• Collaborate with other departments to ensure a seamless guest journey.

Skills

Front office management

Guest service

Team leadership

Job description

Holiday Inn Peterborough-West

£28,038.40 per annum, 40 hours per week over 5 days

We are looking for a Assistant Front Office Manager with a proven track record of driving standards and delivering an exceptional guest experience. This may be in a supervisor role or in Reception Manager role.

The successful candidate will lead with purpose and vison using their commercial expertise to drive standards in the hotel. You need to be innovative and reactive to your response to a range of situations.

Monitoring guest satisfaction and setting departmental targets and objectives will be high on the agenda.

The Assistant Front Office Managerwill be responsible for the Front office team. Building a high performing team across the division is what success looks like.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training – you can view the most popular courses on our careers pages.

What's in it for you?

Look at some of the Rewards and Benefits available at Valor

Fancy Joining Our Team?

We're an equal opportunities employer, and we welcome applications from all suitably qualified candidates, regardless of race, sex, disability, religion or belief, sexual orientation or age. At Valor Hospitality, we actively welcome applications from candidates of all diverse backgrounds.

Every application is carefully reviewed against the relevant skills and experience for the role, and we'll be in touch if you're a good match and have been selected for interview.

Please note that employment is subject to proof of eligibility to work in the UK.