Front Office Lead – Guest Experience & Standards

Valor Hospitality; Peterborough; On-site; GBP 25,000 - 31,000; Full time

Job summary

Valor Hospitality's Holiday Inn Peterborough-West is seeking an Assistant Front Office Manager to drive standards and deliver an exceptional guest experience. You may come from a supervisor role or a Reception Manager position, leading with purpose and vision using commercial know-how to elevate service.

The role involves supervising the Front Office team, monitoring guest satisfaction, and setting targets.

Qualifications

• Experience in front office management or supervisor role.
• Proven track record of driving standards and guest experience.

Responsibilities

• Lead Front Office team and oversee front desk operations.
• Monitor guest satisfaction and set departmental targets.

Job description

Valor Hospitality's Holiday Inn Peterborough-West is seeking an Assistant Front Office Manager to drive standards and deliver an exceptional guest experience. You may come from a supervisor role or a Reception Manager position, leading with purpose and vision using commercial know-how to elevate service.

The role involves supervising the Front Office team, monitoring guest satisfaction, and setting targets.