Assistant Front Office Manager: Lead Guest Experience

Hyatt Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

12 complimentary nights at Hyatt Hotels

Discounted hotel stays for family and friends

Free monthly massages

Access to hotel gym

Free meals on duty

Complimentary uniform laundry

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Job summary

Hyatt Group in London is seeking an Assistant Front Office Manager to supervise the front office team, ensuring exceptional guest experiences and effective team development. The ideal candidate will have significant experience in hospitality and strong leadership skills. Benefits include 12 complimentary nights per year at Hyatt Hotels and discounted stays for family and friends. Opportunities for continuous learning and career advancement are offered within Hyatt's global network.

Qualifications

• Experienced in front office operations within the hospitality industry.
• Proven experience in a Front Office Senior Supervisor or Assistant Front Office Manager role.
• Exceptional leadership and decision-making skills.

Responsibilities

• Supervise and develop front office team members.
• Enhance guest arrival and departure experience.
• Monitor and ensure proper rates are applied.

Skills

Leadership

Decision-making

Guest service excellence

Team training

Hospitality industry experience

Job description

Hyatt Group in London is seeking an Assistant Front Office Manager to supervise the front office team, ensuring exceptional guest experiences and effective team development. The ideal candidate will have significant experience in hospitality and strong leadership skills. Benefits include 12 complimentary nights per year at Hyatt Hotels and discounted stays for family and friends. Opportunities for continuous learning and career advancement are offered within Hyatt's global network.