Front Office Guest Experience Lead

Marriott London Heathrow; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Free Meals on Duty

Uniform Provided

Leisure Club/Gym Access

Benefit HUB Access

Discount Rates

Health Insurance

Pension Scheme

Employee Assistance Programme

Career Development

Training and Development

Free Parking

Job summary

London Heathrow Marriott is seeking a Guest Experience Supervisor for the Front Office to lead daily guest services, coordinate check-ins/outs, and ensure exceptional service. This full-time role offers 40 hours per week and access to Marriott benefits.

You will train staff, handle inquiries and complaints, maintain cleanliness, and collaborate with other departments to deliver memorable guest experiences while upholding safety and quality standards.

Qualifications

• Education: Highschool diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.

Responsibilities

• Oversee daily operations of guest services, ensuring smooth and efficient service.
• Manage and train guest service staff, providing guidance and support to maintain high standards of customer service.
• Coordinate guest check-ins and check-outs, ensuring accuracy and efficiency.
• Handle guest inquiries and complaints professionally, resolving issues promptly.
• Monitor and maintain cleanliness and organization in all guest service areas.
• Ensure compliance with safety and hygiene protocols to maintain a safe environment.
• Maintain accurate records of guest interactions, transactions, and staff performance.
• Assist with inventory management and ordering supplies as needed.
• Implement improvements based on guest feedback to enhance their experience.
• Collaborate with other departments to fulfil guest requests and ensure smooth operations.

Education

Highschool diploma or G.E.D. equivalent

Job description

London Heathrow Marriott is seeking a Guest Experience Supervisor for the Front Office to lead daily guest services, coordinate check-ins/outs, and ensure exceptional service. This full-time role offers 40 hours per week and access to Marriott benefits.

You will train staff, handle inquiries and complaints, maintain cleanliness, and collaborate with other departments to deliver memorable guest experiences while upholding safety and quality standards.