IT Helpdesk Support contract

E-Frontiers; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment consultancy is seeking a Senior Infrastructure Recruitment Consultant to provide IT support within trading environments. The role involves managing incidents, supporting high-profile users, and ensuring effective technology for users. Candidates should have experience in IT Helpdesk or Desktop Support, ideally in financial services, with strong skills in Windows 11, Microsoft 365, and customer engagement. This is a contract position ideal for mid-senior level professionals.

Qualifications

• Experience in IT Helpdesk or Desktop Support in Investment Banking or Financial Services.
• Strong knowledge of Windows 11 and Microsoft 365 administration.
• Basic scripting skills in PowerShell.

Responsibilities

• Provide first and second-line IT support to users onsite and remotely.
• Manage and resolve incidents and technical issues.
• Build, configure, and maintain desktop systems.

Skills

Proven experience in IT Helpdesk or Desktop Support

Strong working knowledge of Windows 11 environments

Microsoft 365 administration

Basic PowerShell scripting

Familiarity with network troubleshooting

Excellent communication and interpersonal skills

Tools

Manage Engine

WSUS

Citrix

Bloomberg

Reuters

IonTrading

Job description

Direct message the job poster from E-Frontiers

Senior Infrastructure Recruitment Consultant at E-Frontiers Ltd

Key Responsibilities

• Provide first and second-line IT support to Front Office, Trading, and VIP users, both onsite and remotely.
• Manage and resolve incidents, service requests, and technical issues in accordance with ITIL standards and internal SLAs.
• Build, configure, and maintain desktop and laptop systems, peripherals, and network connectivity within trading environments.
• Administer and support core platforms including Microsoft 365, Gsuite, Citrix, SCCM, and Intune.
• Troubleshoot and resolve hardware, software, and network‑related issues on Windows client/server systems.
• Support market data and trading applications, including Bloomberg, Reuters Workspace, and IonTrading.
• Assist in user onboarding and offboarding, ensuring secure and compliant technology setup for new and departing employees.
• Maintain accurate documentation for incidents, processes, and configuration changes.
• Collaborate with infrastructure, networking, and application support teams to ensure seamless IT service delivery.
• Participate in internal audits, system reviews, and ongoing service improvement initiatives.

Required Skills and Experience

• Proven experience in IT Helpdesk or Desktop Support, ideally within Investment Banking, Trading, or Financial Services.
• Strong working knowledge of Windows 11 environments, Microsoft 365 administration, Gsuite and Citrix platforms.
• Experience with Manage Engine, WSUS, and automated software deployment.
• Basic PowerShell scripting for user and system administration.
• Familiarity with network troubleshooting, including TCP/IP, VPN, DMZ, and firewall concepts.
• Exposure to market data systems and trading floor applications (Bloomberg, Reuters, Ion).
• Understanding of ITIL service management processes and ticketing systems.
• Understanding of AGILE work methodology.
• Excellent communication and interpersonal skills; proven ability to support high‑profile users in demanding environments.
• A proactive and customer‑oriented approach to technical problem solving.

Additional Information

• Seniority level: Mid‑Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: Desktop Computing Software Products

Referrals increase your chances of interviewing at E-Frontiers by 2x

Get notified about new Information Technology Help Desk Support jobs in London, England, United Kingdom.