Floor Manager – Luxury Dining Leadership

Rosewood Hotel Group; Greater London; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Holidays (28 days + Bank Holidays)

F&B discounts

Pension & life assurance

Enhanced sick pay

Room nights & F&B discounts

Parental leave up to 16 weeks

Talent development opportunities

CSR & wellbeing programmes

Job summary

Rosewood Hotel Group in London is seeking a Floor Manager (Paternity Cover) to lead the restaurant floor during service, develop the team, and create warm, genuine guest experiences that exceed expectations. You will champion the Rosewood values and drive operational excellence in a fast-paced dining environment.

The role involves leading service, mentoring staff, ensuring safety standards, and maintaining high guest satisfaction through effective communication and proactive problem-solving.

Responsibilities

• Lead and manage restaurant operations during service, ensuring exceptional guest experiences and seamless delivery of service standards.
• Inspire, coach, and develop the front-of-house team through training, mentorship, guidance, and regular feedback.
• Build strong relationships with guests, creating memorable experiences while effectively handling enquiries and resolving concerns.
• Ensure adherence to all operational procedures, service standards, company policies, and health and safety requirements.
• Drive communication across the restaurant by delivering engaging briefings and sharing key operational information with the team.
• Monitor staffing, productivity, and floor performance to ensure efficient and effective service delivery.

Job description

Rosewood Hotel Group in London is seeking a Floor Manager (Paternity Cover) to lead the restaurant floor during service, develop the team, and create warm, genuine guest experiences that exceed expectations. You will champion the Rosewood values and drive operational excellence in a fast-paced dining environment.

The role involves leading service, mentoring staff, ensuring safety standards, and maintaining high guest satisfaction through effective communication and proactive problem-solving.