Front Office Duty Manager - Guest-Centric Leader

B. Europe Hotels Private Collection B.V.; Greater London; Ibrido; GBP 29.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonus days off

Gym access

Mental health support

Enhanced sick pay

Retail discounts

Staff stays at rates

Volunteer day

Career progression

Descrizione del lavoro

Sir Hotels, renowned for its boutique appeal, is seeking a Duty Manager for Sir Devonshire Square in City of London. You will guide the Front Office and ensure guest experiences are natural, personal, and seamless.

This role offers strong learning opportunities across the UK and Europe within a boutique hospitality group. Salary is £32,000 per year with a 40-hour week and rotating shifts, including evenings and weekends.

Competenze

• Previous experience in a hotel supervisory or management role.
• Confident handling of guest feedback with calm, clarity and care.
• Ability to lead by example and communicate clearly.

Mansioni

• Lead the Front Office team during your shift, keeping energy high and service seamless.
• Solve unexpected issues with confidence and empathy, always putting the guest experience first.
• Stay connected with all departments, helping the whole hotel run smoothly.
• Coach and guide team members to grow and feel supported.
• Welcome and assist guests in a warm, professional, and personal way.

Conoscenze

Front Office Leadership

Guest Service

Team Coaching

Crisis Resolution

Clear Communication

Descrizione del lavoro

Sir Hotels, renowned for its boutique appeal, is seeking a Duty Manager for Sir Devonshire Square in City of London. You will guide the Front Office and ensure guest experiences are natural, personal, and seamless.

This role offers strong learning opportunities across the UK and Europe within a boutique hospitality group. Salary is £32,000 per year with a 40-hour week and rotating shifts, including evenings and weekends.